Hi,
I got Direct TV a few months ago and so far I have been pretty happy until today. When they did the installation they were hooking up the 3 lines that I originally had for cable to splitter looking box outside. At the time I only got 2 receivers (I only had 2 working TV's) knowing I would be getting a 3rd once I got a new TV for the family room. I went to check it out today and realized the cable to my family room is laying on the ground under the house and is not connected to the splitter thing. I called Direct TV and they told me it would be $80 for them to come out and connect the cable.
But the lady said I could just do it myself as long as it reaches (it does) but the only problem is that it has some kind of metal cap thing on the connector I need to screw it onto. Can I just remove that cap thing? If so, does anyone know if it is just pull off or screw off? I dont want to try yet because I want to make sure I dont break it. Once I get that taken care of all I need to do is call them to activate my new receiver. Is this something I can do or am I stuck paying them $80 to fix their mistake? As it is the installer was a few hours late to the appointment, made a huge mess in my bedroom (from installing a line for the DVR) and left it there and left all the boxes and junk in my back yard.
Thank you in advance for any advice you can give me
I got Direct TV a few months ago and so far I have been pretty happy until today. When they did the installation they were hooking up the 3 lines that I originally had for cable to splitter looking box outside. At the time I only got 2 receivers (I only had 2 working TV's) knowing I would be getting a 3rd once I got a new TV for the family room. I went to check it out today and realized the cable to my family room is laying on the ground under the house and is not connected to the splitter thing. I called Direct TV and they told me it would be $80 for them to come out and connect the cable.
But the lady said I could just do it myself as long as it reaches (it does) but the only problem is that it has some kind of metal cap thing on the connector I need to screw it onto. Can I just remove that cap thing? If so, does anyone know if it is just pull off or screw off? I dont want to try yet because I want to make sure I dont break it. Once I get that taken care of all I need to do is call them to activate my new receiver. Is this something I can do or am I stuck paying them $80 to fix their mistake? As it is the installer was a few hours late to the appointment, made a huge mess in my bedroom (from installing a line for the DVR) and left it there and left all the boxes and junk in my back yard.Thank you in advance for any advice you can give me
