I can not believe people here are defending bad customer service. How hard is to align a dish, your already up there. I do not buy this , 75% is good enough. During a storm that extra signal could prevent an outtage that could have been avoided with an extra 5 minuted of an installers time. It was not an unreasonable request. I worked customer service and still do to an extent. I subcribe to... do it right the first time and install as if you were doing it for your mom. Anything less just show lack of work ethic. All I am hearing is exuses. If it were an outragous request I could understand(I have had some of those myself), I never walked away from a customer, even the ones with unreasonable requests. Maybe I am being to tough, but IMO this was a case of bad customer service.