Instructions to get MRV (whole home DVR) activated for ethernet

[Fiachra]

Don't do what I did. I activated MRV from my account online. I then sent them an email asking that they put it in unsupported mode; the reply was that they could not set it to unsupported at this point. (I do not have DECA so the service was of no use to me) I have been in email contact with them and have requested that the whole home dvr service be removed now as I can't do that from my account panel online. The assumption is that if they can remove it at this point, I can have it added again but in unsupported mode so I can use ethernet to do the whole home dvr thing. Maybe I have messed things up beyond being able to do it now. Time will tell.

 

[SpaethCo]

If they enable it for your account you can use DECA *or* Ethernet without calling to have them change anything.

 

[Fiachra]

Okay, they have removed WHDVR from my account. I guess I'll give it a go via email now. Fingers are crossed.


...email sent.

 

[SpaethCo]

I don't know how you would have been able to enable it online -- unless you already had H/HR24 gear with a SWM install? If so, then the system should recognize this as a supported configuration and allow the feature to be enabled. The "unsupported" option is only to allow the feature to be turned on for equipment configurations that are not recognized as a valid supported mix of hardware for MRV. (ie, non-H/HR24 gear without DECA modules in the equipment inventory, or non-SWM installs)

If you have H/HR24s, you can get the feature enabled on your account and then use DECA *or* Ethernet to interconnect your receivers. The MRV feature just enables the function on the box -- there are no options for "enable for Ethernet" or "enable for DECA" -- it's simply "enable."

 

[Fiachra]

I don't know how you would have been able to enable it online -- unless you already had H/HR24 gear with a SWM install? If so, then the system should recognize this as a supported configuration and allow the feature to be enabled. The "unsupported" option is only to allow the feature to be turned on for equipment configurations that are not recognized as a valid supported mix of hardware for MRV. (ie, non-H/HR24 gear without DECA modules in the equipment inventory, or non-SWM installs)

If you have H/HR24s, you can get the feature enabled on your account and then use DECA *or* Ethernet to interconnect your receivers. The MRV feature just enables the function on the box -- there are no options for "enable for Ethernet" or "enable for DECA" -- it's simply "enable."

I have SWM with HR22 and H24, yes.

 

[jcrandall]

If it lets you signup online you are fine. Makes no difference to DirecTV if you are using DECA or Ethernet, it is just a $3/mo authorization charge.

For most people it won't let them add it online, unless it was a very recent install (year or less type).

 

[Fiachra]

If it lets you signup online you are fine. Makes no difference to DirecTV if you are using DECA or Ethernet, it is just a $3/mo authorization charge.

For most people it won't let them add it online, unless it was a very recent install (year or less type).

Thanks to all for your replies. I'll go ahead and activate it via the DirecTV site then reset if need be.

 

[Rent_Share]

Followed the script today

The menus seemed to changed a little bit had to play around with the "look ins" to get to:

* For Topic, select "Whole Home DVR Service"

Within a couple of hours when I hit list all three Networked HD DVR's (Cat5/100MPS Switch) content were displaying and accessible.

HR21-100
HR20-100
HR23-700

Need to upgrade Model: DSR708 Do not want to extend my service commitment
Any suggestions

PS They already Adjusted the monthly bill