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Is Dish even trying to retain its customers?



Actaully it does basically boil down to economics. All of the providers pretty much offer all the same programming. Unless one is a real sports fanatic then you'll stay with Direct but otherwise it's all the same game albeit at different pricing levels. Cable and Satellite with their non-stop new customer offers actually encourage churn. Why would I pay $50 or more a month than my neighbor. Not when I can make a quick 800 phone call and reduce my costs.
 
I like to chime in on this.

I get this all the time well dish is offering this and your offering a better deal to new customers I deserve a better deal!

So finally after one long day this guy was yelling at me about this same matter and I flat out asked if I gave you the promo now what will happen in 12 months. He said I call in again and demand it again I am a loyal customer I deserve it. That is the reason why we limited 1 new customer promotion per account . Because everyone always want more and it really does not matter if your Dish or Direct they really cant afford to keep on a constant basis discounting service just because .
 
Directv is famous for poor customer service,infact the BB rated them at a " f " for customer service.not to mention they are higher in price,switching from dish to directv is going from the frying pan into the fire.i know at least 2 families that are waiting out thier directv contract so they can switch back to dish.
 
Not for all of us and I wholeheartedly disagree about the programming. I don't give a rat's a** what my neighbor pays. I pay for what I want.
 

Why does anyone blame the customer for this? The dish companies created this and until they stop, people will be PO'd and they will keep getting low scores in the customer service arena. I am a sales manager at a Honda dealership. One of the first things that I teach my sales staff is the difference between a prospect and a customer and which one is more valuable. The dish and cable companies haven't yet learned it. If John Doe has purchased four cars from me in the last twelve years and he stops in to get his oil changed, you can bet that he can borrow a car off of my lot and go chase some errands while his car is serviced. If John Doe needs a Soda, John Doe gets a Soda. If John Doe needs a great deal on my only remaining Honda Pilot or he'll go somewhere else to get one, then John Doe gets the sweet deal on the only Honda Pilot that I have in stock. Will his deal be better than some prospect off the street? I certainly hope so. Some times I will bend over backwards for a prospect, but not nearly as often or as far as I will for a customer.
 
Beagle said:
Directv is famous for poor customer service,infact the BB rated them at a " f " for customer service.
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hmmm...every time I've called D* in the year I've had them the customer service has been great. I guess those people who dont get their way whine to the JBB (joke business bureau) instead of actually talking to the company.

not to mention they are higher in price,
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hmmm......my rate is actually lower with Directv than it is with E*....and I get the programming I want. Oh and my local sports team in HD 24/7

switching from dish to directv is going from the frying pan into the fire.i know at least 2 families that are waiting out thier directv contract so they can switch back to dish.
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and there's probably 2 people who are doing the exact opposite. waiting for their contract to end to switch to D*
 
IMO, E* & D* should take a lesson from the cell phone companies. All cell phone companies give some pretty awesome deals for first time subs, but they also offer their long time subs special deals on new phones. Now these deals are not as great as what a new sub gets, but it's still a deal. And yes, you have to re-up your contract, but again, the deal given makes it easier to do that. My wife & I have been with T-Mobile for over 10 years, and we have never paid more then $50 for a new phone. Just a thought...like the old saying goes, "You catch more flies with honey than vinegar".

Ghpr13
 
smitbret said:
Yes, please expound. I thought I'd done my research pretty thoroughly. What are the downfalls of the DVR, other than the weak sauce External HDD integration?
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You're fine. It's all about individual preference.. My dad love his DirecTv HD DVR and I love my Dish Network 722k HD DVR. "To each his own" works here.
 

Since the car industry a little different lets work your scenario around

I step on your lot as a prospect you show me some asimo put together honda ( sorry I am a jeep person and I had bad dealings with honda dealer in town )
you show me a crv and I like I dont know and you offer me say 1000 off which is nothing in the car industry I stupidly think it a great deal and say ok and we go sign the paper work . Then lets say two years go by of oil changes and maintance i paid out of my own pocket which is where dealerships make alot of there profits. So I come to you and say Bret the honda dealer one two n over willing ot give 2 grand off the cost of the new crv and I looking to get rid of this one what can you do for me. so you know you can match the 2 grand so you do and you raise him free standard maintance for 2 years because you made some cash off him when he got crv #1 . This pattern continues for a while till you are not making any money off of them . He has become a leech. But you have plenty of other long term customer yu do make money off of that would like a freebie every once and a while and there happy, there happy and your happy as your making some money off of them .

Most customer are generally happy otherwise we would of a insane churn. We both have millions of customer only a small percentage less then 3 percent of the total number of cancelations are do to someone not getting a new customer offer again or some other customer is always right discount.
 

I knew there was a reason I drive a Toyota...

Business is business is business. Even when I walk into a store as a customer I see things from that perspective. And it's funny; I was in Best Buy just the other night listening to some schmuck beat the crap out of a floor rep in TVs because he brought back a television with impact damage to the glass, the store refused to honor the warranty and the best the rep could do was offer a discount on the new warranty for the new TV (as the customer demanded free replacement, discount on the TV, yadda yadda...)

It reminded me so much of the forums and retailer business in general. Stonecold is absolutely right; you give a customer $20, they'll be back within 30-365 days wanting more. The concept is stupidly simple... you buy a service, E* provides that service and you get what you pay for. You pay for AT150, you GET AT150!!! Not AT250 with platinums because the installer was 5min late to your house... If Charlie wants to save millions of dollars, all he has to do is run his business like a business. Keep the customers who pay for exactly what they want and ask for nothing more than they are entitled, dump the rest. They'll be back in six months when D* puts sticks in the probe.

I walked into Costco and bought a TV (I was in Best Buy for the Blu-ray player). I'm a member of Costco, so on top of the price they offer me as a member, I didn't expect them to discount the TV because they only had two on the floor; or a personal favorite, I didn't ask Costco or Best Buy for a discount as neither my TV nor blu-ray player came with an HDMI cable! A cable I might add Best Buy wants $29.99 for their cheapest (monoprice is nice, but I'll grab a free one Monday).

These are the kinds of whiny half-a**ed reasonings people are using to try and get more than they paid for. LOYALTY ISN'T WORTH CRAP! You have no loyalty on the job, if you're too expensive, you're fired. There is no such thing as true job security, fiscal security or even homeland security of the last decade. If you would walk into a store and try to wheel and deal yourself, think of all the excuses and reasons you'd give NOT to give that discount or freebie. Then try not to act so surprised when you get that as you try to wheel and deal E*.
 
smitbret said:
Yes, please expound. I thought I'd done my research pretty thoroughly. What are the downfalls of the DVR, other than the weak sauce External HDD integration?
Click to expand...

Slow. Even the HR24 I have is slow. Audio dropouts (very annoying). Clunky remote. Can't do RF and IR at the same time. No OTA tuner. The AM21is a POS that can't even scan. No easy way to toggle through guide lists. EHD replaces internal and can't be moved to other receivers. Annoying bonk bonk sound when you press a key it doesn't like. Go to the bottom of a menu and down key gets the "bonk" response instead of going to the top. There is more but I can't remember now because I gave up on it and went back to my 722.

Not DVR related but DIRECTV is missing a whole bunch of national HD channels too.
 
No I don't believe it, D* equipment slow never heard that. Also D* missing national HD channels. Wow some die-hards would say just get over it cause according to them D* is the best. Wow I'm shocked I would have never guessed D* had so many problems.
 
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