I have an Acer Aspire 5741-3541 that I've had for about 3 and a half years now. For the last week, whenever I do anything on this laptop and gently move it from one spot to another (either on my lap or on a table, etc.) the screen just crashes resulting in a blue screen and me having to restart the computer. I ran AVG and Windows defender, and it hasn't found any viruses or malware. The hard drive was 11% fragmented according to AVG, but I fixed that issue. Still though it keeps shutting down randomly and I keep having to restart it. Last night it happened again twice, the 2nd time it happened right after it booted up from the 1st restart, triggering a hard drive check during the 2nd restart. I couldn't tell what it was trying to check or fix because it was scanning pretty fast and after it finished, it restarted by itself to do a normal boot. To me, this is a sign that the hard drive is failing, but I need help from some computer experts here.
Acer support stinks. They just told me through their chat support to do a power reset and reading through the Acer forums, saying that loose screws on the bottom of the laptop could be causing the screen to crash. Well, I tightened all the screws on my laptop and it's still shutting down randomly. At this point, I don't know what else to do, and I'm ready to throw this laptop up against the wall because it's really frustrating.
Basically I need help on this matter. Any advice is greatly appreciated.
Acer support stinks. They just told me through their chat support to do a power reset and reading through the Acer forums, saying that loose screws on the bottom of the laptop could be causing the screen to crash. Well, I tightened all the screws on my laptop and it's still shutting down randomly. At this point, I don't know what else to do, and I'm ready to throw this laptop up against the wall because it's really frustrating.
Basically I need help on this matter. Any advice is greatly appreciated.
