So my old DVR stopped working over a week ago. After a call, I was told I was being sent a new DVR. They sent a regular receiver. After calling they told me they would sent out what they were suppose to. A few days later, nothing so another call back. Finally got a DVR! Thought all would be good, easy peasy hook up. WRONG! This is a R22-200. We requested it not to be HD to avoid paying the additional monthly surcharge.
First issues - it's HUGE! We have custom built in TV cabinet in our wall and this doesn't fit. Secondly, this doesn't have the same coaxial outputs that the old one did, only HDMI. After figuring out we can redo a lot of wiring, buy a splitter and 50' HDMI Cord we will move DVR into the bedroom where there is room.
So while trying to set it up, run into issues with possibly not having SWM on our older dish and needing the B-band converters. It also said it wasn't activated even though I did it twice online.
So we call and after over an hour long conversation my DVR still isn't working. Finally got it "set up" but most of the channels on the guide show HD (same channel # on old DVR that was the regular channel) so when I go to the channel it says I'm not subscribed. A few of the non HD upper channels worked, but most of the locals and a few other non HD channels also said satellite signal not found even though all the signal tests were fine. We asked about it being an HD receiver, he assured us it wasn't and he didn't seem to know what we were talking about when asked if D BANds were the issue. By the end of the call he just said we must have a defective receiver and he would have to transfer us to the warranty department (we JUST got it that day!) By now it was after 10pm at night so it wasn't worth dealing with anymore.
Any suggestions on what is actually going on here?
First issues - it's HUGE! We have custom built in TV cabinet in our wall and this doesn't fit. Secondly, this doesn't have the same coaxial outputs that the old one did, only HDMI. After figuring out we can redo a lot of wiring, buy a splitter and 50' HDMI Cord we will move DVR into the bedroom where there is room.
So while trying to set it up, run into issues with possibly not having SWM on our older dish and needing the B-band converters. It also said it wasn't activated even though I did it twice online.
So we call and after over an hour long conversation my DVR still isn't working. Finally got it "set up" but most of the channels on the guide show HD (same channel # on old DVR that was the regular channel) so when I go to the channel it says I'm not subscribed. A few of the non HD upper channels worked, but most of the locals and a few other non HD channels also said satellite signal not found even though all the signal tests were fine. We asked about it being an HD receiver, he assured us it wasn't and he didn't seem to know what we were talking about when asked if D BANds were the issue. By the end of the call he just said we must have a defective receiver and he would have to transfer us to the warranty department (we JUST got it that day!) By now it was after 10pm at night so it wasn't worth dealing with anymore.
Any suggestions on what is actually going on here?
