It gets its update from the Hopper. If everything works, it's fine.
I have reported both this issue and the original issue to a CSR. The CSR did not seem to understand the distinction between the Joey 4 and the Joey 4K or the procedure for updating the software on a Joey 4. However the CSR believed that the issue lies with the Joey and not the Hopper or the cabling between the Hopper and the Joey 4. They were also unable to explain the meaning of the (to me) cryptic error message "No Tgt".
I have seen the Tgt thing before in my Joey 4s. It worked itself out couple days later.
No offense but CSR's don't know wth they're talking about
They can take it how they want, as long as they keep making it harder on techs to do their jobs and keep misleading customers
I was at my friends house who has the Hopper and Plus and two Joey 4s. I checked you can upgrade your software for the Hopper at any time using the Tools setting and there are Technician settings as well and you can select the ATV files to be downloaded for your Joey4s, plus unit, etc. I noticed the files are connected to the software you are supposed to be on, so you can select that one for your Joey 4s. I don't know if that helps you in your situation, but you can do that and see if it updates anything. But all these files are stored on the Hopper for access to the Joey 4s and Plus unit.
Both the ATV files and the Device's (Hopper Plus, Joey 4 and Wireless Joey 4) can only be updated if the Available Joey Software has the device's software listed. If it's not listed, it will say No Target. And while ATV files can be downloaded, I still have not seen how the downloaded files can be actually used as it does not have a way to be installed after the download files function and the Device's own software check for updates does not use the ATV files and only seems to do the download, install from the internet directly.
In my case the Tools menu on the Hopper does not seem to update my Joey 4. The commands are there it just does not seem to have any effect.
Do you have the current Joey 4 software loaded on the Hopper?
Yes. I really think that this part of the issue will resolve itself one way or the other. While the CSR thinks that this is a factor in my main problem I am not so certain. I do think that the process should be more straightforward.
I received a replacement Joey 4. It has an even older software version and a weak connection to the Hopper. Buy having said that my underlying problem seems to be gone.
10?? It's supposed to be 30, I thought
