Joey 4 Software Update Failure

[Peter Parker]

10?? It's supposed to be 30, I thought

That does not match what I have been told but I suspect that they will..over.

 

[Peter Parker]

I received no return label email. The underlying issue returned even with the new Joey so I have arranged for a technician visit for tomorrow and he will return the old joey..

I have to sat that it was difficult to arrange fora technician but they finally agreed to send one. I suggest that this thread be closed.

 

[navychop]

I'd like to hear how the tech visit turned out. And any resolution.

 

[Peter Parker]

I'd like to hear how the tech visit turned out. And any resolution.

I think that the board readers in general are tired of this and the software update side of this is closed.

If you really want a report message me after a few days..

 

[Jim5506]

Joeys do not do their own updating.
It is done by the Hopper.
If the Hopper does not update the Joeys, it is a problem with the Hopper, not the Joeys.
The Joeys are just a dumb terminal off the Hopper.
The Hopper controls whatever goes on on the Joey.
The Joey sends requests to the Hopper for programming to be played or requests to make recordings, that's about it.

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[Peter Parker]

Joeys do not do their own updating.
It is done by the Hopper.
If the Hopper does not update the Joeys, it is a problem with the Hopper, not the Joeys.
The Joeys are just a dumb terminal off the Hopper.
The Hopper controls whatever goes on on the Joey.
The Joey sends requests to the Hopper for programming to be played or requests to make recordings, that's about it.

The Joeyv4 has a screen to request a software update. With the original Joey it failed every time. With the new one it failed once or twice. Over night it updated to a still out of date software and then I was able to update it using this screen.


I have no doubt that the update came from the Hopper but the request is made at the Joey.

I will again request that this thread be closed