Hello,
We had a tech at our house for 5 hours yesterday having to replace our hopper and joey. The hopper works fine, however when the tech tried to hook up the joey, he couldn't get past the download of software. It just got stuck in the download phase and wouldn't move on. He tried 2 other Joeys and had the same results. He had to leave to go to other appointments and left the Joey trying to download. Nothing ever happened with it....the software never downloaded. He said he would send someone back today. I am still waiting. Haven't heard anything from the technician. Anyway, I am trying to troubleshoot it myself. Any ideas? Thanks!
We had a tech at our house for 5 hours yesterday having to replace our hopper and joey. The hopper works fine, however when the tech tried to hook up the joey, he couldn't get past the download of software. It just got stuck in the download phase and wouldn't move on. He tried 2 other Joeys and had the same results. He had to leave to go to other appointments and left the Joey trying to download. Nothing ever happened with it....the software never downloaded. He said he would send someone back today. I am still waiting. Haven't heard anything from the technician. Anyway, I am trying to troubleshoot it myself. Any ideas? Thanks!