Joeys can't connect to H3 (1 Viewer)

bluegrassboy75

Thread Starter
SatelliteGuys Guru
Oct 15, 2013
122
25
Paragould, AR
I had an issue yesterday where none of the Joey 2.0s could connect to my H3. I called Dish, placed a trouble ticket for a tech to come out this afternoon.

I received a call this morning saying that my issue was part of a known outage from yesterday and asking if I wanted to cancel. I haven't yet, but wanted to see if anyone else had this issue.

Thanks

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DishTech0607

SatelliteGuys Family
Jan 6, 2016
118
33
Springfield,Oregon
Did he check the coax to ensure it was 3Ghz rated? Verify the wall plate barrels were high frequency as in light blue in color? Check no connectors had " suck in " and center conductors braid wrapped around then? A simple receiver swap is hardly ever the issue .

Justin
 

Troch77

SatelliteGuys Pro
Apr 4, 2015
4,182
1,200
Southern PA
Did he check the coax to ensure it was 3Ghz rated? Verify the wall plate barrels were high frequency as in light blue in color? Check no connectors had " suck in " and center conductors braid wrapped around then? A simple receiver swap is hardly ever the issue .

Justin
No offense, but it's not up to the home owner to make sure he did his job...

If the Tech isn't doing his job properly, well maybe he should be fired.

If every home owner "knew" how to check the technicians work over thoroughly he probably wouldn't need a Technician.




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DishTech0607

SatelliteGuys Family
Jan 6, 2016
118
33
Springfield,Oregon
No offense, but it's not up to the home owner to make sure he did his job...

If the Tech isn't doing his job properly, well maybe he should be fired.

If every home owner "knew" how to check the technicians work over thoroughly he probably wouldn't need a Technician.
Samsung Galaxy S6 Active

None taken my man. I usually go over what I did and what problems I found before I leave and out everything in the account notes and site work notes.
But the cable quality could be checked by a quick glance. I didn't mean to come off as arrogant or rude though.
 
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