Just called local retailer for a hopper.....Scary! (Houston)

ammer

Thread Starter
SatelliteGuys Family
Dec 12, 2005
50
0
I live in Houston, Tx and don't have any service yet as I just bought the place. I really wanted to get 2 hoppers and 2 joeys before the weekend so I took the advice of some of our posters here and called a dish supplied local retailer. Yikes! Talk about not knowing the product and pricing! Telling me it was gonna be 10 dollars per hopper\Joeys are free and the second hopper was only 99$. He didn't even have them in stock yet. I'd like to thank the very informed people here at satelliteGuys for the knowledge to make an informed purchase.

Think I'll just wait until 8AM CST Thursday and take my chances on a Friday install 8(
 

sparc

SatelliteGuys Pro
Jul 24, 2006
1,721
13
i would have taken that offer. he's giving you a $100 discount on the second hopper... lol

(kidding of course as the retailer will eventually figure it out)
 

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
101,303
21,922
Newington, CT
I find it funny (yet sad) is that MOST retailers do not know anything about the product they are selling. They have no interest in keeping up with whats going on they are just worried about making the next install and getting paid.

If I were in charge of DISH's retailer program I would make SatelliteGuys a required reading once a week.

When you are informed and know your product you can sell more. And thats not a bad thing!
 

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
Suddenlink has the same mentality. All they care about are new installs. Their techs know jack squat of their offerings.
 

djacobson

SatelliteGuys Family
Aug 26, 2011
67
1
warm and sunny ND
As a retailer/installer its not because we are not interested in hopper/joey its dish not supplying the information.We have only received a few emails to date on the product and a sales rep visited once. Otherwise no training no product no firm prices nothing. Ive learned more here than from dish.So like a lot of people patiently waiting for hopper/joey.The way things are going my first hopper/joey install will likely be without any training from dish. Its not that I cant handle it,but its just not right treating the retailers like that.
 

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
If I was a retailer I would be pushing the vendor hard to get as much information as I could so that my employees were well informed of the product they are selling.
 

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
21,020
4,361
Fishers, IN
This is ANOTHER reason I would not want to be first in line. Possibility of a screwed up or frustrating install. I don't want to be someone's practice session.
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,929
Eastern Iowa
I'll admit, there are a lot of retailers that no very little of the full offerings Dish has. If the info is not provided to them directly from Dish and have proper training they will not know what's going on. Many do not go out of their way to find out what they can.

I myself prefer to stay ahead of the game. I really enjoy knowing the new products and enjoy selling it more when I understand it. I can understand how some have no idea what's new with Dish since they can be very bad at educating retailers. They do have Retailer Development Forums but some of those are hundreds of miles away. Team Summit is helpful but not everyone can afford to take the time off of work or pay for the expenses. The best thing for a retailer in my mind is to work with a distributor with Dish. They can be very helpful passing news along.

As for some retailers not having product in stock yet, the Hopper just came available last Thursday. I got mine Friday because I went to my distributor and picked it up. Most retailers will just be getting their inventory now. Then they need to set it up and get familiarized with it. It's not as simple as most here seem to think it is.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
35,541
32,960
Fairfax, VA
This is ANOTHER reason I would not want to be first in line. Possibility of a screwed up or frustrating install. I don't want to be someone's practice session.

Indeed. And this is also ANOTHER reason I want to do it myself!
 

DustoMan

SatelliteGuys Pro
Lifetime Supporter
Apr 9, 2010
1,247
19
Sparta, Wisconsin, United States
I'll admit, there are a lot of retailers that no very little of the full offerings Dish has. If the info is not provided to them directly from Dish and have proper training they will not know what's going on. Many do not go out of their way to find out what they can.

I myself prefer to stay ahead of the game. I really enjoy knowing the new products and enjoy selling it more when I understand it. I can understand how some have no idea what's new with Dish since they can be very bad at educating retailers. They do have Retailer Development Forums but some of those are hundreds of miles away. Team Summit is helpful but not everyone can afford to take the time off of work or pay for the expenses. The best thing for a retailer in my mind is to work with a distributor with Dish. They can be very helpful passing news along.

As for some retailers not having product in stock yet, the Hopper just came available last Thursday. I got mine Friday because I went to my distributor and picked it up. Most retailers will just be getting their inventory now. Then they need to set it up and get familiarized with it. It's not as simple as most here seem to think it is.

Scherrman-
You want to come up and do my install? I'll buy you a couple packs of Spotted Cow for making the trip over the river? :)
 

Pat A

SatelliteGuys Family
Feb 20, 2006
62
0
Anchorage, AK
Indeed. And this is also ANOTHER reason I want to do it myself!

+1.

I stopped by my local dealer yesterday hoping to get an early install tentatively scheduled...they didn't give me much confidence talking to them. I knew way more then they did about availability and install particulars (thanks to sat guys...) ;)

It would be really great if we could work with DIRT on some sort of self install program for forum members....
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,929
Eastern Iowa
Scherrman-
You want to come up and do my install? I'll buy you a couple packs of Spotted Cow for making the trip over the river? :)

Aww man! I love Spotted Cow. New Glarus makes fantastic beer. The beer deal is inticing but that's a little too far for me. Thanks for the offer.;)
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
55,251
20,759
Northern VA
No it's not. Time and materials, actual travel time, mileage, per diem, local permits, ....... It could be one expensive install! ;)
 

Tribbs

SatelliteGuys Family
Mar 1, 2012
61
0
Upper Midwest
Scherrman-
You want to come up and do my install? I'll buy you a couple packs of Spotted Cow for making the trip over the river? :)

And on your way back I'll throw in a couple of bottles of Belgian Red for the wife. :)
Heck, we can visit the brewery and I'll buy you a case!

Oh, and just up the road we can stop for beer and great Limburger cheese and onion sammieis. :eek:
 
Last edited:

eddwall

SatelliteGuys Guru
Feb 18, 2012
147
0
I leave outside of Houston, give me the tel # and I will cut them a check or give a credit card #. That was a good deal. They can learn later about how to price. !!!
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,929
Eastern Iowa
Tribbs said:
And on your way back I'll throw in a couple of bottles of Belgian Red for the wife. :)
Heck, we can visit the brewery and I'll buy you a case!

Oh, and just up the road we can stop for beer and great Limburger cheese and onion sammieis. :eek:

My wife isn't much of a beer or wi e drinker but I've loved every New Glarus beer I've had. I almost went to their brewery last year but I wasn't open when I was passing by.
 

csmith5111

SatelliteGuys Pro
May 30, 2010
291
0
.
As a retailer/installer its not because we are not interested in hopper/joey its dish not supplying the information.We have only received a few emails to date on the product and a sales rep visited once. Otherwise no training no product no firm prices nothing. Ive learned more here than from dish.So like a lot of people patiently waiting for hopper/joey.The way things are going my first hopper/joey install will likely be without any training from dish. Its not that I cant handle it,but its just not right treating the retailers like that.


Is retailer web (that has hopper training) not available to retailers? Am I missing something. If I am please let me know, I like to be informed.
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,929
Eastern Iowa
csmith5111 said:
Is retailer web (that has hopper training) not available to retailers? Am I missing something. If I am please let me know, I like to be informed.

The portal is available to all retailers but not all use it. If retailers really want to learn it they can find the info. Not all have the time though. Dish is a little slow on getting the info out too. I knew more about the Hopper before dish released any info to us.
 

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Who Read This Thread (Total Members: 1)

Top