Letter from Fyre TV

Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,776
Detroit - The Paris of the Midwest
Dear Master-Beta Tester,

You are receiving a replacement Set-Top Box because, we Recently discovered a faulty production process with your FryreTV Boxxx. The issue was discovered last week while we were conducting additional tests at the set-top-box production site. The issue stems from a MAC Address duplication error which will render your box useless in the coming week. This issue is not a system-wide problem, but only affects boxxes produced on a specific date, unfortunatly the same day you box was produced.

Please follow the attatched instructions to return your old equipment back to our facility.

Note: Please keep all the boxxxes associated accories (Power adaptor, cables, remotes) do not send these back. All shipping costs for the faulty equipment will be incurred by FyreTV

Thank You for your time & Intrest in FryreTV

FryreTV Team
beta@fryetv.com

C'mon MASTER-BETA I couldn't help but laugh, considerding its a receiver that receives porn!
 
rglore

rglore

Pub Member / Supporter
Pub Member / Supporter
Mar 12, 2006
1,653
94
Louisville
I got the letter and replacement box too. Was having major problems after the last two upgrades, tried the new box and it still locks up.
 
jcrandall

jcrandall

Proud Staff Member
Staff member
HERE TO HELP YOU!
Apr 3, 2005
10,914
379
Central Michigan
I just received a replacement box today. It siad they had boxes with duplicate MAC addresses in their distribution. That can be a major problem if they leave them out there, especially when they get ready to charge for service.

They still have bugs to work out, lots of little things to do in the software.

Nice way to handle the replacements though, just ship it out with a prepaid label to send the old one, they kept it very simple.
 
jgantert

jgantert

SatelliteGuys Pro
Apr 7, 2004
1,903
0
Aberdeen, MD
So did anyone get an email before getting the replacement box? It looks like there should have been an email sent, but nobody seems to have actually recieved the email.

FyreTV Forums
 
IcEWoLF

IcEWoLF

SatelliteGuys Master
Lifetime Supporter
Dec 31, 2006
12,241
10,630
Nevada
FyreTV is kinda slow as far as releasing updates or adding content.
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
6
I'm Nationwide
Already two other threads on this as well; would be nice to merge them all in the original Back Room area for ease of reading & keeping like info together.
 
S

shaun-ohio

SatelliteGuys Pro
Jan 31, 2004
327
0
ohio
got my replacement box on my doorstep today, was surprised, didnt receive an email that it was even being sent.
 
fangoria

fangoria

Active SatelliteGuys Member
Jun 29, 2008
21
1
Georgia
FyreTV is kinda slow as far as releasing updates or adding content.

They are waiting on the content until after the new firmware is dropped. The content is ready, but the firmware has to come down before the content. Supposedly the firmware update will have some UI changes. Possibly sometime this week, maybe next.
 
IcEWoLF

IcEWoLF

SatelliteGuys Master
Lifetime Supporter
Dec 31, 2006
12,241
10,630
Nevada
Anyways, I got my replacement box today too....seems like all master beta testers are getting the new boxes sent out.

Do I keep the 2nd sticker that came in the box?
I know the top sticker goes on top of the box..

It says at the bottom " This receipt is to be retained by the customer returning the merchandise".
 
fangoria

fangoria

Active SatelliteGuys Member
Jun 29, 2008
21
1
Georgia
I dunno. As long as there is a return address label to ship it back to FyreTV, I guess you do keep the other one. As far as I know there was supposed to be less than 100 boxes that was mis-programmed. Hopefully we will get some new stuff soon so you can work out the new box.
 
jgantert

jgantert

SatelliteGuys Pro
Apr 7, 2004
1,903
0
Aberdeen, MD
That second sticker has the tracking number so you have a record of the box making it back to FyreTV. Might want to hold onto that number. :)
 

Similar threads

Claude Greiner
Replies
6
Views
6K
wyattg
wyattg
K
Replies
4
Views
2K
Vampyre
V
G
Replies
0
Views
1K
gerard6656
G

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Top