loss of service

ccal

Member
Oct 20, 2022
7
3
Lillington, NC
A friend who lives in Richmond, Ohio just west of Steubenville said Dish stopped sending bills a couple of months ago and he lost service. He called customer service and was only directed to AT&T and given no other information. I told him that AT&T has an agreement with DirecTV. Apparently he would have to get a new DirecTV dish installed. Has anyone heard of similar situations where Dish gives up an area to the competitor?
 

Bobby

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Sep 7, 2003
73,131
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Rohnert Park, CA
A friend who lives in Richmond, Ohio just west of Steubenville said Dish stopped sending bills a couple of months ago and he lost service. He called customer service and was only directed to AT&T and given no other information. I told him that AT&T has an agreement with DirecTV. Apparently he would have to get a new DirecTV dish installed. Has anyone heard of similar situations where Dish gives up an area to the competitor?
Something peculiar there. DISH and Direct operate nationwide next to each other. Maybe your friend didn't pay his bills and was nonpayment disconnected? Perhaps DISH want payment in arrears before they would reinstate him and he was unwilling to do that because he saw no billing? This is not an area thing, it's an individual thing.
 

Bobby

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Sep 7, 2003
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Rohnert Park, CA
He paid his bills. Like I said, when he called they ONLY referred him to AT&T. It was not a past bill due situation.
I can not imagine DISH ever referring a customer to another vendor. Was he dealing directly with DISH or with a local installation company? Does he live in an apartment or condo by any chance and that organization will only allow a company that they deal with. What I mean by that is sometimes a housing complex will supply the feed for the entire complex and maybe they have decided to go with a different company for that feed. Hard to say.
 

ccal

Member
Oct 20, 2022
7
3
Lillington, NC
I can not imagine DISH ever referring a customer to another vendor. Was he dealing directly with DISH or with a local installation company? Does he live in an apartment or condo by any chance and that organization will only allow a company that they deal with. What I mean by that is sometimes a housing complex will supply the feed for the entire complex and maybe they have decided to go with a different company for that feed. Hard to say.
He lives in a house. He called Dish customer service, which I know is WEIRD, which is why I posted it on this forum.
 
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tjboston5676

SatelliteGuys Pro
Mar 8, 2023
904
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Borger, TX
I can tell you 100% he is not calling dish. The best number to call is 1-800-333-DISH (3274)

As far as being cutoff, there has been a lot of computer issues since March. So somewhere a long the way he probably got accidentally switched to paperless billing (email only). Because of this he probably quit sending in payment so now account is many months past due. Just because the bill didn't come in the mail doesn't mean you don't have to pay. Unfortunately to get it back on will need to pay for the previous bills as well.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
21,113
42,871
Pekin, IL
A friend who lives in Richmond, Ohio just west of Steubenville said Dish stopped sending bills a couple of months ago and he lost service. He called customer service and was only directed to AT&T and given no other information. I told him that AT&T has an agreement with DirecTV. Apparently he would have to get a new DirecTV dish installed. Has anyone heard of similar situations where Dish gives up an area to the competitor?
He didn't call Dish. He probably looked up a number online and got a retailer
 

rcpandr

SatelliteGuys Pro
Lifetime Supporter
Jun 14, 2006
195
70
Rochelle, IL
My mother in law called the "Dish" number because she was having signal problems. Installer came out put in all new DirecTV receivers and switched her over. I called Dish and they said it was happening a lot. Very nice lady got everything taken care of and two days later she was back to Dish with all new updated receivers and $5 off of her bill for a year. FYI she is 94 years old and can't hear hardly at all but all turned out OK.
 

Bruce

Bender and Chloe, the real Members of the Year
Supporting Founder
Lifetime Supporter
Nov 29, 2003
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My mother in law called the "Dish" number because she was having signal problems. Installer came out put in all new DirecTV receivers and switched her over. I called Dish and they said it was happening a lot. Very nice lady got everything taken care of and two days later she was back to Dish with all new updated receivers and $5 off of her bill for a year. FYI she is 94 years old and can't hear hardly at all but all turned out OK.
Geez, dealers for DirecTV are getting desperate.

I guess that happens when you no longer can make sales for a company that has lost 13 million subscribers, continues to lose about 1.5-2 Million a year.
 
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navychop

Reunite Pangea! Stop overfishing Panthalassa!
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Jul 20, 2005
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Northern VA
It's not a happy situation all around. Even streaming seems to be consolidating. I'd consider Discovery+ but who knows what or who they will be in a few months, or what they'll offer or drop.

I'd hate to sign up for a year and then lose Dr Jeff and other programming we like. Oh, WAIT!

;)
 
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Almighty1

SatelliteGuys Pro
Apr 29, 2009
1,525
1,432
San Francisco, California USA
My mother in law called the "Dish" number because she was having signal problems. Installer came out put in all new DirecTV receivers and switched her over. I called Dish and they said it was happening a lot. Very nice lady got everything taken care of and two days later she was back to Dish with all new updated receivers and $5 off of her bill for a year. FYI she is 94 years old and can't hear hardly at all but all turned out OK.
Only bad thing is didn't they add new holes for Directv for mounting the new Directv dish and also keeping it there without Directv service. The other thing is wouldn't she still be under contract with Directv now?
 
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rcpandr

SatelliteGuys Pro
Lifetime Supporter
Jun 14, 2006
195
70
Rochelle, IL
Only bad thing is didn't they add new holes for Directv for mounting the new Directv dish and also keeping it there without Directv service. The other thing is wouldn't she still be under contract with Directv now?
She had DirecTV before Dish and that mount was already there. The contract was canceled.
 
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Can Harmony Hub connect to wireless Joey.

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