Major performance issues

VinceT3

SatelliteGuys Pro

Original poster

Jun 12, 2006

2,101

5

Rainsalot Florida

• Aug 25, 2011

• #1

The HR21 we have take about 3-5 minutes to cycle the guide once.. we called up complained, they offered us a new box (with a 2 year agreement, which I think is bs for their issue) but won't send us a new box that doesn't have the performance issue..

Has anyone else dealt with issues like this, how do you get this rectified? Besides the switch providers option..

 

boba

SatelliteGuys Master

Dec 12, 2003

11,350

1,035

Dorchester, TX.

• Aug 25, 2011

• #2

Go out and buy a HR24 then after adding HR24 to you account return the leased HR21.

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

32,785

17,724

Cheshire CT

• Aug 25, 2011

• #3

Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......

 

Hutch1814

SatelliteGuys Pro

Jun 18, 2011

2,384

70

Indiana

• Aug 25, 2011

• #4

raoul5788 said:

Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......

Click to expand...

I won't say I've never come across that in the field. I'd call an have them send a tech out, then tell the tech what issue you're having and just ask them to swap the box.

 

VinceT3

SatelliteGuys Pro

Original poster

Jun 12, 2006

2,101

5

Rainsalot Florida

• Aug 25, 2011

• #5

If I purchase a box, is that technically still leased?

 

VinceT3

SatelliteGuys Pro

Original poster

Jun 12, 2006

2,101

5

Rainsalot Florida

• Aug 25, 2011

• #6

We may have to go that route, I would really like the new 24 from what I read is night and day difference in speed..

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

32,785

17,724

Cheshire CT

• Aug 25, 2011

• #7

VinceT3 said:

If I purchase a box, is that technically still leased?

Click to expand...

If it's from a store or online vendor, yes it's really a lease. IF you find an owned one, then you won't have a commitment. It's very difficult to find one that's owned. Many people selling them on eBay type sites will claim they are owned. Get the RID and ask Directv whether or not it's a leased unit.

 

boba

SatelliteGuys Master

Dec 12, 2003

11,350

1,035

Dorchester, TX.

• Aug 25, 2011

• #8

Or see if you can buy it directly from Directv try access card dept seeing they are the only ones that can set a receiver up as owned. Expect a price around $500.