Major performance issues (1 Viewer)

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VinceT3

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SatelliteGuys Pro
Jun 12, 2006
2,101
5
Rainsalot Florida
The HR21 we have take about 3-5 minutes to cycle the guide once.. we called up complained, they offered us a new box (with a 2 year agreement, which I think is bs for their issue) but won't send us a new box that doesn't have the performance issue..

Has anyone else dealt with issues like this, how do you get this rectified? Besides the switch providers option.. :)
 

raoul5788

Studebaker driver
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Dec 28, 2004
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Cheshire CT
Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......
 

Hutch1814

SatelliteGuys Pro
Jun 18, 2011
2,384
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Indiana
raoul5788 said:
Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......

I won't say I've never come across that in the field. I'd call an have them send a tech out, then tell the tech what issue you're having and just ask them to swap the box.
 

raoul5788

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If I purchase a box, is that technically still leased?

If it's from a store or online vendor, yes it's really a lease. IF you find an owned one, then you won't have a commitment. It's very difficult to find one that's owned. Many people selling them on eBay type sites will claim they are owned. Get the RID and ask Directv whether or not it's a leased unit.
 

boba

SatelliteGuys Master
Dec 12, 2003
11,351
1,032
Dorchester, TX.
Or see if you can buy it directly from Directv try access card dept seeing they are the only ones that can set a receiver up as owned. Expect a price around $500.:)
 
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