"Red Flag" on account?

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msajeff

Thread Starter
SatelliteGuys Guru
Aug 1, 2006
136
0
Illinois
I am on the phone with retentions and the lady messed up in placing me on a silent hold. I heard her asking someone about a red flag on my account and then commenting that I should be eligible for a free HD-DVR. (Mover's credited me half, she's trying to credit the other half and shipping.) Does anyone (stonecold?) know what to make of it? Will this screw up "moving" back to the current service address after the install?
 

boba

SatelliteGuys Master
Dec 12, 2003
11,349
1,032
Dorchester, TX.
I am on the phone with retentions and the lady messed up in placing me on a silent hold. I heard her asking someone about a red flag on my account and then commenting that I should be eligible for a free HD-DVR. (Mover's credited me half, she's trying to credit the other half and shipping.) Does anyone (stonecold?) know what to make of it? Will this screw up "moving" back to the current service address after the install?
Stonecold posted he was fired so he probably can't help.
 

msajeff

Thread Starter
SatelliteGuys Guru
Aug 1, 2006
136
0
Illinois
I figured he would know what it could mean...I know he was fired. Turns out my free Sunday Ticket last year ate up all of my available credits for one year...hence the red flag. So instead of a $70 credit, the nice lady gave me 6 months of $20 credits. Added to the $50 Mover's gave me towards whole house, I'm going to end up paying $50 for the HR-24 and Whole Home install.
 

stonecold

SatelliteGuys Pro
Sep 23, 2004
3,487
0
Directv La La Land
Sounds like you were FMD flagged. Meaning you received too many credits per x months period. no one know where that magically cut off is as it based on a formula that factor in various customer factors.

It may say that you were red flagged at the fmd flag is red in the upper right of the screen .
 
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