Major performance issues

[VinceT3]

The HR21 we have take about 3-5 minutes to cycle the guide once.. we called up complained, they offered us a new box (with a 2 year agreement, which I think is bs for their issue) but won't send us a new box that doesn't have the performance issue..

Has anyone else dealt with issues like this, how do you get this rectified? Besides the switch providers option..

 

[boba]

Go out and buy a HR24 then after adding HR24 to you account return the leased HR21.

 

[raoul5788]

Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......

 

[Hutch1814]

Unless you get them to say the box is defective, there is a 2 year commitment involved. Perhaps if you called and said the box wouldn't power up......

I won't say I've never come across that in the field. I'd call an have them send a tech out, then tell the tech what issue you're having and just ask them to swap the box.

 

[VinceT3]

If I purchase a box, is that technically still leased?

 

[VinceT3]

We may have to go that route, I would really like the new 24 from what I read is night and day difference in speed..

 

[raoul5788]

If I purchase a box, is that technically still leased?

If it's from a store or online vendor, yes it's really a lease. IF you find an owned one, then you won't have a commitment. It's very difficult to find one that's owned. Many people selling them on eBay type sites will claim they are owned. Get the RID and ask Directv whether or not it's a leased unit.

 

[boba]

Or see if you can buy it directly from Directv try access card dept seeing they are the only ones that can set a receiver up as owned. Expect a price around $500.