I live in SE Michigan and have had Comcast for several years. Recently I contacted the local office and requested a cable box with an HDMI port. My earlier HD setup used component cable and I hoped to improve the PQ with an HDMI connection.
I was told that the only boxes that Comcast had with HDMI ports was a dual HD/DVR tuner which would raise my monthly user fee by an additional $7. I found that hard to believe and had no use for the DVR feature. I wrote to the online web tech support people and was told that there were three different boxes available that had HDMI ports without the DVR. I got back with the locals and they insisted that there was no such thing. I finally wrote to the head of customer relations and asked for his assistance in resolving this issue. In a few days I got a call from the local field supervisor and was told that they did have HDMI singular box and would send a field rep to swap my old box and install the new one at no service call charge and no additional monthly fee, but there was no operation manual available. The box is in and working, but when I look at the front of the box it has the following numbers in the lower right front of the box: DCT 6412 III and below that DCT 3412. I viewed a web page in Wikipedia that had pictures of the various Motorola cable boxes and my box does not resemble the DCT 6412 III or the DCT 3412. It looks more like a DCH series box but has the DCT 6412 III and DCT 3412 numbers on the front?
Does anyone have any idea what the Hell I have? And what it does?
FDM2000
I was told that the only boxes that Comcast had with HDMI ports was a dual HD/DVR tuner which would raise my monthly user fee by an additional $7. I found that hard to believe and had no use for the DVR feature. I wrote to the online web tech support people and was told that there were three different boxes available that had HDMI ports without the DVR. I got back with the locals and they insisted that there was no such thing. I finally wrote to the head of customer relations and asked for his assistance in resolving this issue. In a few days I got a call from the local field supervisor and was told that they did have HDMI singular box and would send a field rep to swap my old box and install the new one at no service call charge and no additional monthly fee, but there was no operation manual available. The box is in and working, but when I look at the front of the box it has the following numbers in the lower right front of the box: DCT 6412 III and below that DCT 3412. I viewed a web page in Wikipedia that had pictures of the various Motorola cable boxes and my box does not resemble the DCT 6412 III or the DCT 3412. It looks more like a DCH series box but has the DCT 6412 III and DCT 3412 numbers on the front?
Does anyone have any idea what the Hell I have? And what it does?
FDM2000
