Must call to ADD programming ?? Then bait and switch (1 Viewer)

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zim2dive

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SatelliteGuys Pro
Mar 8, 2006
669
20
Cary, NC
Tried to "activate" a Starz + Showtime special ($13.99) shown under my account (website) .. popup says you can't do it online (even tho it is shown online).. to call to get the offer.

a) why would they have you call and waste your time and their agent's time vs. the ease of doing over the web?

b) on the phone they said I wasn't eligible for the offer which the website plainly showed me and told me to call to get

so I asked for a supervisor and waited an additional 6 minutes on hold... when my phone indicated I'd been on the call for 17 minutes, I hung up and ordered thru Amazon instead ($8.99/month for Starz which is what we really wanted, but was willing to do the combo for 3 months since it added no cost)

Not sure how AT&T thinks they will keep customers with service like this.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
63,805
4,153
NW Ohio - Buckeye Country
Tried to "activate" a Starz + Showtime special ($13.99) shown under my account (website) .. popup says you can't do it online (even tho it is shown online).. to call to get the offer.

a) why would they have you call and waste your time and their agent's time vs. the ease of doing over the web?

b) on the phone they said I wasn't eligible for the offer which the website plainly showed me and told me to call to get

so I asked for a supervisor and waited an additional 6 minutes on hold... when my phone indicated I'd been on the call for 17 minutes, I hung up and ordered thru Amazon instead ($8.99/month for Starz which is what we really wanted, but was willing to do the combo for 3 months since it added no cost)

Not sure how AT&T thinks they will keep customers with service like this.
There was a similar HBO/Cinemax deal out awhile back that was not available either, thru calling or online.
 

RandallA

Supporting Founder
Supporting Founder
Dec 13, 2004
10,555
67
San Francisco Bay Area
Same thing here. I wanted to add HBO/Cinemax and had to call. Customer service said the promotion wasn't available for me. Tried to offer me the super duper HD Extra package. No, thanks.
 
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