Need some DIRT help please..

Dgenx321

Dgenx321

Thread Starter
Pub Member / Supporter
Sep 8, 2003
1,136
16
Calcutta, Ohio
My hopper all of a sudden will not reconize my ota usb module. I called support and they dont even know what a usb ota dongle is for the hopper. Can someone please contact me to get this issue fixed. Thanks in advance.
 
Z

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
Have you tried all USB ports and reset your Hopper? I also see that you have two Hoppers with Sling. Have you tried it on your other Hopper?
 
Dgenx321

Dgenx321

Thread Starter
Pub Member / Supporter
Sep 8, 2003
1,136
16
Calcutta, Ohio
Talked to a csr in the states on my third call, problem has been resolved. Please delete this. Im kinda amazed more csr's dont know about the hopper ota feature.
 
Dgenx321

Dgenx321

Thread Starter
Pub Member / Supporter
Sep 8, 2003
1,136
16
Calcutta, Ohio
Zach, it took a few attempts of resetting it and plugging it back in. May the dongle be going bad?
 
Fiveft20in

Fiveft20in

SatelliteGuys Pro
Pub Member / Supporter
Jul 18, 2007
442
86
Central Illinois
Im kinda amazed more csr's dont know about the hopper ota feature.

I upgraded from a Hopper to Hopper w/Sling yesterday. The installer had to ask me what the OTA module was for. He'd never seen or heard of one.
 
Bobby

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
64,265
17,331
Rohnert Park, CA
Remember that installers mostly never see an OTA dongle. You have to have the Hopper before you can even order one.
 

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