NEW Directv INSTALLATION w/ used Receivers?

[mcdtec]

I am a new Directv customer and purchased 5 receivers and was disappointed to receive a hodge podge of receivers. Two nice H24-100, one OK H23-600
and two reconditioned H20-600 that were built in Jan 07. One H20-600 is hot to touch even when off, scratched-up and occasionally pixelates. I called
and was told HD receivers are in short supply and Directv couldn't give me new units. I received another old replacement unit H20-100C, What a disappointment. The newer units are more efficient, run cooler, perform better and require less than half the power.

Should I return the old H20 units and buy newer receivers on craigslist or Ebay?

I have thought about cancelling my whole Directv package.

 

[Jimbo]

I am a new Directv customer and purchased 5 receivers and was disappointed to receive a hodge podge of receivers. Two nice H24-100, one OK H23-600
and two reconditioned H20-600 that were built in Jan 07. One H20-600 is hot to touch even when off, scratched-up and occasionally pixelates. I called
and was told HD receivers are in short supply and Directv couldn't give me new units. I received another old replacement unit H20-100C, What a disappointment. The newer units are more efficient, run cooler, perform better and require less than half the power.

Should I return the old H20 units and buy newer receivers on craigslist or Ebay?

I have thought about cancelling my whole Directv package.

Make sure they replace the H20-600, it's been recalled due to HEAT issues.

IF you want H/HR24's you'll have to get them from a online vendor .... I would discuss this with D* first and see if they will credit you seeing your looking at 3 of them.
They may, they may not.

Solidsignal.com has them in stock, buying online is the only way to guarantee what model you'll get.

They are $ 99 ...

DIRECTV H24 High Definition MPEG-4 Enabled Receiver 3D Ready (H-24) - DIRECTV - H24 -

 

[stonecold]

I can tell you right now for a brand new account Jimbo we wont there no policy to back that up . Jimbo different is that you my friend our a long standing excellent customer and your loyalty allows use to make the type of considerations you mentioned.

 

[Jimbo]

I can tell you right now for a brand new account Jimbo we wont there no policy to back that up . Jimbo different is that you my friend our a long standing excellent customer and your loyalty allows use to make the type of considerations you mentioned.

So because he's new and has a plan they are offering him they won't give him any further concessions at this point.

That makes sense.

 

[mcdtec]

As a new customer I wasn't told I would get 3 year old used equipment and be charged NEW equipment price. We specifically asked if we were getting Directv's newest equipment and were told we were. I would have much rather purchased new equipment from Solidsignal.com than 3 year old used from Directv.

 

[Hall]

I am a new Directv customer and purchased 5 receivers ...

Did you buy (5) receivers or sign up and D* supplied (lease) you these receivers ? There's a difference. If you bought them, and they advertised them as "new", there's an issue.

How much did you pay D* for each of them ?

 

[Jimbo]

Did you buy (5) receivers or sign up and D* supplied (lease) you these receivers ? There's a difference. If you bought them, and they advertised them as "new", there's an issue.

How much did you pay D* for each of them ?

I'm sure he didn't BUY them ......

 

[Jimbo]

SC,
IF he wanted to , he could lease the 3 recvrs from SS and return the 3 back to D* if he wanted to, of course it would activate a new commitment, but seeing he's new, it's not a big deal.
Of course he would have to pay full price for the ones from SS.

Does that sound like something reasonable or are there stipulations about that.

 

[stonecold]

If he ordered 3 from SS or anwaywhere else he could deactivate the 3 he has no problems.


But I find it funny as no one buys receivers they pay for the up front leasing cost. they are still the property of Directv

You want to buy a reciever buy an HR21pro for 499 and we can talk about if it was used or not .

 

[Jimbo]

If he ordered 3 from SS or anwaywhere else he could deactivate the 3 he has no problems.


But I find it funny as no one buys receivers they pay for the up front leasing cost. they are still the property of Directv

You want to buy a reciever buy an HR21pro for 499 and we can talk about if it was used or not .

Yes, it's always a sticking point to make sure that 99 % of the time people are "Leasing" when you get one from anywhere.... Every once in a while some one will BUY one.

In this day and age with technology changing so quickly, I prefer to lease.

In the beginning I was against it, as I had always owned my equipment, but since they went to the "Lease" system, I find it much easier to deal with.

 

[mcdtec]

I thought I understood the lease thing, maybe not . I paid over $ 400 for the extra receivers from D* plus the $5 ea per month. Why wouldn't I be better to order H24s from SS for $ 99ea for new units with all the new features & capability than $99ea from D* for 3 yr old H20s?

If I order a 2010 car (leased) I don't expect to pickup a 2007 with problems.
If I buy a cell phone for $99, I get a new model X phone and a 2 yr contract.

Thanks for helping me understand

 

[Jimbo]

I thought I understood the lease thing, maybe not . I paid over $ 400 for the extra receivers from D* plus the $5 ea per month. Why wouldn't I be better to order H24s from SS for $ 99ea for new units with all the new features & capability than $99ea from D* for 3 yr old H20s?

If I order a 2010 car (leased) I don't expect to pickup a 2007 with problems.
If I buy a cell phone for $99, I get a new model X phone and a 2 yr contract.

Thanks for helping me understand

Only difference is if you order thru SS or who ever, you may not be eligible for whatever deals D* is offering.

IF I found out that I was getting old equipment, I would either do what I mentioned earlier or lease directly from SS or where ever.

 

[stonecold]

I always say Get what you can get for free and then got to solid signal for the stuff you pay for.


Like I have 6 tvs I would take the HDDVR and the HD box for free and instead of buying 4 other hd boxes from DTV I buy them form SS then I know what I am getting .

 

[mcdtec]

Thanks Stonecold & Jimbo.
Do you think I should ask D* to return the H20s and tell them I am buying the H24s for the same price? I specifically asked and was told I would receive the latest equipment and not an old discontinued models.

Is there something else I need to understand before I call D* ?

 

[Mike0616]

Thanks Stonecold & Jimbo.
Do you think I should ask D* to return the H20s and tell them I am buying the H24s for the same price? I specifically asked and was told I would receive the latest equipment and not an old discontinued models.

Is there something else I need to understand before I call D* ?

Not really. Follow their advice and at least you will have up-to-date equipment.

 

[larryah]

I havent been a DTV customer very long, and I love it, but by God a new customer should start out with new equipment. After that, I can live with DTV's policy. If I had not gotten new equipment at my install, I would have refused and stayed with cable!!

Just my opinion...for what its worth.

 

[scoobyxj]

I have been thinking of switching from Dish myself. I have Three TVs but the third will be a mirror. I want the new MVR set up with two DVRs. I assume I will get two HR24's (yes I realize there is a upgrade fee). Are they going to give me some old junk, or would I get the HR24's with the way I want my system set up?

 

[Jimbo]

I have been thinking of switching from Dish myself. I have Three TVs but the third will be a mirror. I want the new MVR set up with two DVRs. I assume I will get two HR24's (yes I realize there is a upgrade fee). Are they going to give me some old junk, or would I get the HR24's with the way I want my system set up?

If you tell them upfront that you want the MRV I think that gives you newer stuff.

 

[rds1957]

I have been thinking of switching from Dish myself. I have Three TVs but the third will be a mirror. I want the new MVR set up with two DVRs. I assume I will get two HR24's (yes I realize there is a upgrade fee). Are they going to give me some old junk, or would I get the HR24's with the way I want my system set up?

I just had my install on Tuesday, and both my DVR's were HR24's, and the HD receivers were H24's. I ordered MVR service, and everything works fantastic. I am very pleased with my switch from E*.

 

[mcdtec]

I was told by D* they cannot guarantee which model receiver they will send and HD receivers are in such demand and once you activate a receiver it cannot be returned or exchanged for any refund. Unfortunately I paid $300 for 3 discontinued old receivers and then found they were not returnable. I should have purchased my 3 receivers from solid signal, 3 new H24s for $300. Either way the receivers are owned by D*. Not a very nice way to start out as a D* customer. only 23 months,15 days to go.