I wanted to ask the opinion of some pros. I have a Genie and 3 wired minis for about 2 weeks. A problem on 1 of the minis is when watching Fox News the picture and audio pixilates badly, in clear weather. Only noticing on the one mini. I called and customer service reset the box and it started working fine again but less than 8 hours later its doing it again. I hit the reset on the mini myself next time and again in a few hours it's doing it again. Now its daily morning and night when i have the channel on.
Is this a bad mini? I don't imagine it is a dish alignment issue since Fox works fine on other TV's. I haven't noticed any other channel doing this but we don't watch many channels on this particular TV.
Another minor issue that has happened on 2 different minis is the sound muted and had to change the channel and go back for it to correct itself.
Should I insist that Directv replace this box or there any other troubleshooting I should do first? I don't want this to drag on when I call again to where they are trying to charge me for replacing this box.
Thanks
Is this a bad mini? I don't imagine it is a dish alignment issue since Fox works fine on other TV's. I haven't noticed any other channel doing this but we don't watch many channels on this particular TV.
Another minor issue that has happened on 2 different minis is the sound muted and had to change the channel and go back for it to correct itself.
Should I insist that Directv replace this box or there any other troubleshooting I should do first? I don't want this to drag on when I call again to where they are trying to charge me for replacing this box.
Thanks