That's the problem Zach. When we call you guys, you never have an answer other than " I am not sure..." or "I am sorry, we'll look into it..."
Meanwhile we get screwed out of game and get no explanation. You guys move on to the next phone call.
We're not calling in for an apology. We're contacting your company for an ANSWER and more importantly a FIX so we can get what we paid for....
Now I do not intend to look as though I am shouting at you, however we as customers expect to be provided the service for which we have paid.
Simply put, your company agrees to provide certain services while we the customers agree to pay for them. We pay under your rules one month ahead of time or in the case of pay per view or sports packages, up front. That means YOU have OUR money. That also means YOU are obligated to fulfill your end of the deal without equivocation. When your company does not provide the services it promised we demand satisfaction. In most cases we do not. I revert to the opening of this post. "I am sorry, etc..."