Does anyone from DTV customer support monitor these forums? Here is a nightmare install story. If you ever have an install scheduled with a company called DirectSat, ask to have it assigned to someone else.
The first tech they sent out said the install would not work because the cable run to the furthest part of the house may be too long and there would be a signal loss. I have Dish now and he told me DTV equipment was inferior and would not work. Also told me after he installed and if it did not work I would be stuck with the install and the commitment. I sent him packing and called DTV.
DTV then sent the company back out. They sent two supervisors out who told me the first tech was full of it and they rescheduled the install for 2 days later. On the morning of the install, I receive a call from the supervisor who was at my house to inform me that someone at the company screwed up my appointment and had reschedule it for 5 days later even though I had been promised by him and had an email from DTV the install was supposed to be done that day.
Another call to DTV and got to a supervisor after being on hold for 30 minutes. The supervisor agreed this was wrong and sent a message to DirectSat telling them to get out here immediately. I also confirmed when I was on the phone that the change I had made after placing my order to have 2 DVR's installed was in the computer which she told me was there.
Tech arrives 2 hours later. Tells me there are not 2 DVR's on the order and gets DTV on the phone. DTV person tells me he is fixing the order but will have to remake the order but since it was a Costco order I would have to call Costco after the install was done to rearrange to get my rebates. OK, no big deal since Costco is easy to deal with. DTV says to give phone back to tech. DTV tells tech order has been cancelled and "I have to restart the entire order" therefore the install appointment is no good and he can leave. He hangs up with DTV person before he tells me this.
I can't get anyone intelligent back on the phone from DTV and am back in the queue for a supervisor and am number 15 which means my hold time is probably an hour or more. The installer is not willing to do anything or to make calls to any of the numbers he has. Finally told him to leave.
I finally get the order reset and appointment rescheduled for 5 days later. They send the same guy back out and he refuses to do the job because I asked him to leave the last time he was here. He says he can not work at my house because it is not a good working environment based upon our last contact.
I am still waiting to here what DTV's next move is going to be
The first tech they sent out said the install would not work because the cable run to the furthest part of the house may be too long and there would be a signal loss. I have Dish now and he told me DTV equipment was inferior and would not work. Also told me after he installed and if it did not work I would be stuck with the install and the commitment. I sent him packing and called DTV.
DTV then sent the company back out. They sent two supervisors out who told me the first tech was full of it and they rescheduled the install for 2 days later. On the morning of the install, I receive a call from the supervisor who was at my house to inform me that someone at the company screwed up my appointment and had reschedule it for 5 days later even though I had been promised by him and had an email from DTV the install was supposed to be done that day.
Another call to DTV and got to a supervisor after being on hold for 30 minutes. The supervisor agreed this was wrong and sent a message to DirectSat telling them to get out here immediately. I also confirmed when I was on the phone that the change I had made after placing my order to have 2 DVR's installed was in the computer which she told me was there.
Tech arrives 2 hours later. Tells me there are not 2 DVR's on the order and gets DTV on the phone. DTV person tells me he is fixing the order but will have to remake the order but since it was a Costco order I would have to call Costco after the install was done to rearrange to get my rebates. OK, no big deal since Costco is easy to deal with. DTV says to give phone back to tech. DTV tells tech order has been cancelled and "I have to restart the entire order" therefore the install appointment is no good and he can leave. He hangs up with DTV person before he tells me this.
I can't get anyone intelligent back on the phone from DTV and am back in the queue for a supervisor and am number 15 which means my hold time is probably an hour or more. The installer is not willing to do anything or to make calls to any of the numbers he has. Finally told him to leave.
I finally get the order reset and appointment rescheduled for 5 days later. They send the same guy back out and he refuses to do the job because I asked him to leave the last time he was here. He says he can not work at my house because it is not a good working environment based upon our last contact.
I am still waiting to here what DTV's next move is going to be
