WGN has the Cubs tomorrow, not the White Sox.
I finished an online chat session. Not the sharpest pencil in the drawer...
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
Dish Rep: Hello ***.
Dish Rep: How may I help you today?
Me: Hi, I'm trying to record tomorrow's White Sox game. Even though they are my home market team, it is saying they are not available in my area.
Dish Rep: Okay.
Me: I have tried both the SD and HD versions of CSN Chicago, but have had no luck.
Dish Rep: Okay.
Dish Rep: Please give me a minute.
Me: sure thing
Dish Rep: Thank you.
Dish Rep: I am really sorry, it is not available in your area.
Me: Why? The MLB map says they are in my home market.
Dish Rep: It will show anything at IL.
Dish Rep: It will not show anything at IL**
Dish Rep: The area is not qualified.
Me: I'm confused. The White Sox have always been in my home market. What's different this year?
Dish Rep: I truly consider your request, i will pass this message to my superiors, so that it will be taken care.
Me: IL is not qualified for the Chicago (located in IL) White Sox?
Dish Rep: Okay.
Dish Rep: Please don't worry about it, you will receive it.
Dish Rep: I have send the request to my superiors.
Dish Rep: They will take care of it.
Me: Do we know when?
Dish Rep: You will get the updates today morning.
Me: ok, I hope so. Thanks.
Dish Rep: You're welcome.
Dish Rep: Is there anything else I can assist you with?
Me: This would be it. Thanks.
Dish Rep: It was pleasure assisting you.
Dish Rep: Thank you for chatting with Dish Network, have a wonderful day!
Me: you too
Dish Rep: Bye, Take Care ***.
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