Well, it is CERTAINLY a known issue now yet no info has been sent out. I've been a retailer for over 25 yrs, this is NOT the first time a similar issue has come up that we have been kept in the dark about. We are on the front lines. As retailers, we are the ONLY place someone can walk into and actually talk face to face. You would think that we would be of the first ones to be made aware of an issue.
If you are talking about the TS in Orlando, I was there and probably talked to you. I had a long conversation with one of you guys which I REALLY enjoyed. Seems like the booth was along the back wall. Met some of the folks from RS as well but they had them stuck off down a hallway...great folks.
Maybe the replacements would not be cost effective for DISH. I thought H711 was a quick fix for something as it came out shortly after H710 did and ofcourse broke something else.
That is why I am always hesitant to do a software update on something like my iPhone.....I usually wait a few days just to make sure it didn't turn out to be a turdware update.
I just purchased the dual OTA adapter from Amazon. It arrived in two days and was new in sealed Dish packaging. I replaced my original single tuner with this newer version, and everything works. I now have OTA again on the Dish guide. I have a Hopper-3. My best reasoning is that the latest update, #711, somehow corrupted the old original tuner. I researched the problem on this forum and I'm glad I did not have to call a repair man. Old parts fail, and sometimes are not supported anymore. My new dual OTA adapter works. Check out Amazon…I'm a Happy Hopper!
www.solidsignal.com
VERY good question. We need to know what to tell customers. If the single tuner is history we can explain that to customers and tell them to buy one online. Most customers realize technology changes and old devices have to be updated from time to time, however, those same customers will be annoyed if we tell them an update to fix the issue is being worked on only to later find out they have to buy a new adapter, which they would have done IF they had known to do so.
Cool. I suggested that earlier in my post.
