Re: [VOOM] Re: Outstanding Customer Service
Yes! Fox and WB are mapped. I think it could be the 8vsb module on the reciever. I am going to switch receivers this weekend and see if the problem stays with the receiver. If it does then it is a problem with the receiver.
berockin1 <berockin1@yahoo.com> wrote:Are FOX and WD mapped on the first receiver ??? Sounds weird how one
gets it and one doesn't
--- In
VOOM@yahoogroups.com, edward romain <edromain@y...> wrote:
> I agree! I had VOOM installed June 23rd. I am able to get all the
OTA channels except Fox and WB. I called customer service on
Saturday got to talk to someone right away. She transfered me to
installation support and while we waited (she stayed on the phone
while I waited) she made up a work order for me. Installation
support didn't have any idea what was wrong but they scheduled a
service call for Friday to resolve the problem.
>
> I have since done some of my own investigative work and checked the
alternate receiver (good decision to have two installed) and that
receiver brings in FOX and WB ok. Must be the receiver.
>
> No Problems with VCS or TECH support.
>
> I give them high marks.
>
> Ed Romain
> Millbrae, CA
>
> Robert Heitner <ddprobert@y...> wrote:
> Hi again. Well as I posted earlier my friend was to come over and
help adjust the OTA so I could get the ABC station. After much ado I
went from not getting it all to now having it come and go every so
often. Too frustrating to actually watch the channel. So I called
VOOM customer service and was immediately put thru. NO holding
whatsoever. I explained the situation to the guy on the phone and he
scheduled an antenna upgrade. When you ask? Thursday! He was VERY
nice and professional. Could I have asked for better service? Nope!
>
> Thanks VOOM!!
>
> Happy Camper in Kemah, TX
>
>
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