Overseas reps are worthless!

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goaliebob99

goaliebob99

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Aug 5, 2004
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I dont know why D* hires overseas reps, these guys dont know what's going on. Can we please not hire these guys! :up I'm trying to check on my Visa card ETF rebate, and these guys are clueless. When I call the number on the rebate itself, it says it cant find my account and hangsup on me.

D* seriously needs to improve coustomer service!
 
stonecold

stonecold

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Sep 23, 2004
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Directv La La Land
I dont know why D* hires overseas reps, these guys dont know what's going on. Can we please not hire these guys! :up I'm trying to check on my Visa card ETF rebate, and these guys are clueless. When I call the number on the rebate itself, it says it cant find my account and hangsup on me.

D* seriously needs to improve coustomer service!

As I told many there only 1 call center compared to over 20 US call centers in total between DTV Owned and DTV contracted out call centers.

Best to call after 9 am EST and before 9PM EST if you want an american.
 
charper1

charper1

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May 18, 2004
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Do they also do overseas? I thought the non-USA centers were in Mexico. Although I haven't had issues with anyone that has picked up. Even when I get someone that isn't up to speed I politely say I don't think we are communicating on the same page and may I please speak to another agent or a manager please and they accommodate.
 
J

Joe Diamond

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May 3, 2004
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Don't feel pregnant!

The call centers the HSPs use are worse. AFTER a pretty good hold time you get the broken English from India, The Philippines, Porto Rico and others. You are paying the cell time. IF there is any change in the Work Order....they will take an additional day to change the paperwork...and you may not be paid even though you have "closed" the installation ans completed. AFTER two WOs they will hang up and go to another tech on hold...you get back on hold after you call back.
And my personal fav...after working well after dark....THIS CALL CENTER IS NOW CLOSED DO NOT ATTEMPT TO LEAVE CUSTOMER INSTALLATION ON ANY OTHER COMPANY PHONES. So you may not get paid for that also.

Poor techs!

Joe
 
S

sbsi

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Apr 12, 2007
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Now I know what our personal information has been sold elsewhere....overseas customer service staffs.
 
A

Aridon

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May 29, 2007
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Best answer is to not call during odd hours.
 
stonecold

stonecold

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Yeah, I know of only the one in the phillipines and they really are not bad they speak english very well and no where as bad as india.

Cant speak for the hsp lines though as I dont know who runs those.
 
gadgtfreek

gadgtfreek

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May 29, 2006
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I've called in about 6 times in 6 months, usually mid morning, and NEVER had someone overseas, or at least sounded foreign/had bad english.
 
spokybob

spokybob

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I was frustrated with DISH and their call centers in India. The call centers for Directv have been in Mississippi every time. Although they do not seem very bright, I can understand them. They are polite and the questions are eventually answered. I love the fact that D hires Americans.
 
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Mr Tony

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Nov 17, 2003
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I was frustrated with DISH and their call centers in India. The call centers for Directv have been in Mississippi every time. Although they do not seem very bright, I can understand them. They are polite and the questions are eventually answered. I love the fact that D hires Americans.

agree!
Everytime I've called D* except for once (and it was later in the evening so according to stonecold it wasnt the right time to call) I got someone who was in the US
 
yaz96

yaz96

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Dec 22, 2005
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I dont know why D* hires overseas reps, these guys dont know what's going on. Can we please not hire these guys! :up I'm trying to check on my Visa card ETF rebate, and these guys are clueless. When I call the number on the rebate itself, it says it cant find my account and hangsup on me.

D* seriously needs to improve coustomer service!

So, are you starting to say the grass isn't always greener? :p
 
goaliebob99

goaliebob99

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Aug 5, 2004
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So, are you starting to say the grass isn't always greener? :p


Not all the time, for the most part D* has held up to its part, and has meet everything I have given them. But this ECF payback has been a pain in my ass!
 
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