Phone Line + Voom Box + Misinformation

V

Voomster

Thread Starter
SatelliteGuys Family
Jun 21, 2004
67
0
SF Bay Area
I've been running my voom box without the phone hooked up for three months
a few days ago I lost all programming all channels but still had all channel numeric designators in tact

Called Voom customer service and found out they are not even sure exactly and technically the "Why" of the phone line but I hooked it up that night and was downloaded all new set of descriptors for channel programming.

But was left wondering if voom transmitted it to me on request and I enabled then by setting the Voom Box in (SAT) sleep mode that night or did the phone line connection of 2am till dawn actually do anything to facilitate
my new descriptor profile download :what

or was it just something I did that caused my PacBell DSL to a loss of 25% from my T-1 DSL line ????? :river

Since Voom has no real reason to keep my phone line connected to it's box other then a total guess ?

Can any of you establish a technical reason for a phone line to be connected
and if it needs to be ... exactly how often and when ?

:wave Voomster
 
The Stone Man

The Stone Man

Centennial, Colorado
Supporting Founder
Feb 15, 2004
872
0
Centennial, Colorado
Point #1: Phone connection will be necessary to get PPV. Currently, there are no PPV events, so you really don't need it now. However--it is in the customer agreement that you agree to keep a phone line connected.

Point #2: Eventually, software or firmware updates may be sent via phone lines.

Point #3: Other posts tonight indicate that the new firmware is being downloaded soon. 1st indication of this is that your PG is messed up. Voom is advising subs to put STB in sleep mode, and let the download occur. Check your version number and see if it is something other than 5.68. If so--you got the new firmware, and I doubt that the phone had anything to do with that, since they are loading it via satellite. Voom may have 'hit' your box because of the PG being messed up.
 
M

madpoet

Too Much Hi Def!
Supporting Founder
Mar 3, 2004
1,154
0
Vernon, CT
And to follow on point #1, it is not just for PPV. It is a security feature to make sure your box is where you say it is.
 
DarrellP

DarrellP

I Think, therefore, I am.
Supporting Founder
Nov 6, 2003
4,298
0
Salem, OR
Your issue was a coincidence, if you've been reading the other posts around here you would have been aware of the fact that there was a Guide issue the last 3 days and it went away temporarily and came back yesterday.
 
S

slffl

SatelliteGuys Guru
Nov 18, 2003
124
0
madpoet said:
And to follow on point #1, it is not just for PPV. It is a security feature to make sure your box is where you say it is.

I've always wondered why people think this. Did someone at VOOM say this is a reason for the phone line?
 
S

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
slffl said:
I've always wondered why people think this. Did someone at VOOM say this is a reason for the phone line?

Yes, Wilt has said this as well.
 
T

tabooyah

New Member
Jul 13, 2004
2
0
This is such a weaksauce requirement. I am ready to pull the trigger on the $80 package, but can't since I need a f#*&in landline. If the need for a phone line mitigates some upstream requirement, get some bi-directionality going on the satellite. You're leaving potential customers out in the cold Voom. :(
 
R

rang1995

Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
i have noticed the 800# that was new (i called it to hear the squeal) is now NOT hooked up ..i have gotten "succesful and non-connects when i try it myself..this seems it's going to be a nightmare
 
seandudley

seandudley

SatelliteGuys Pro
Mar 30, 2004
473
0
Loudon, Tennessee
I don't think there would be any way to send data from your satellite dish to a satellite in outer space. That would require a big transmittor with a lot of power I think. Someone correct me if I'm wrong.
 
T

tabooyah

New Member
Jul 13, 2004
2
0
seandudley said:
I don't think there would be any way to send data from your satellite dish to a satellite in outer space. That would require a big transmittor with a lot of power I think. Someone correct me if I'm wrong.

It is possible. This is how satellite internet providers such as DiRECWAY can operate without using a landline for upstream.
 
T

TechCop

SatelliteGuys Pro
Mar 14, 2004
253
0
Aiken, SC
Voomster...

Phone Line + Voom Box = Requirement for service

Misinformation = What you gave VOOM when the asked if you understood the phone line was required. :)
 
T

TechCop

SatelliteGuys Pro
Mar 14, 2004
253
0
Aiken, SC
Sure, it's possible...

tabooyah said:
It is possible. This is how satellite internet providers such as DiRECWAY can operate without using a landline for upstream.

I doubt VOOM will incorperate "uplinking" anytime soon, and certainly not without redesigning the whole system.
 

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