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[SoloP]

Mojo, I appreciate the advice.

Unfortunately, I actually did speak to a CSR about a week ago questioning the two charges, and was told that it was absolutely correct. Without something I can point to that shows that $10/mo is all everyone else is paying, I don't see how I'm going to convince them to change it.

Maybe it would be simpler to just drop the Platinum. Frankly, I can't imagine watching any of those channels...

 

[Mojo Jojo]

Mojo, I appreciate the advice.

Unfortunately, I actually did speak to a CSR about a week ago questioning the two charges, and was told that it was absolutely correct. Without something I can point to that shows that $10/mo is all everyone else is paying, I don't see how I'm going to convince them to change it.

Maybe it would be simpler to just drop the Platinum. Frankly, I can't imagine watching any of those channels...

Don't give up. Play CSR roulette. Even with dropping the Platinum HD, the price is still $10, and you should be paying $10 for both Silver and Platinum HD. Let me know how it goes. If that fails, then maybe dropping Silver HD and Platinum HD would allow you to add Silver and Platinum HD. However, I would try talking to a CSR before doing that as fees may incur for dropping programming. However, I am not sure if you would get a fee for dropping the two separately.

 

[dishburgh]

I think it is total horsesh*t for dish to sneak in dhpp (aka Service Plan) for $6 when I expressly did not ask for it and have repeatedly called to drop it in the past.

I don't believe I should have to pay a service plan and pay for leasing their equipment at the same time. One or the other.

 

[joefloyd]

joefloyd,
You could be getting Silver & Platinum HD for the same price ($10.00/month) as Silver HD. I would try to talk to a CSR online or calling Dish as another member suggested to get that changed. The following channels are available in Platinum HD:
361 MAV TV HD
363 IndiePlex HD
365 RetroPlex HD
366 Universal HD
371 Centric
373 Logo
374 Fashion TV HD
383 HDNet Movies
385 MGM HD
387 Crime and Investigation Network HD
394 World Fishing Network HD

Thank for the tip Mojo - Used online chat and after getting switched a couple of times and waiting 20 min the CSR said it would not be a problem. Seems to me like if it's available, it would make Dish look better if they would advise you proactively and let you know when you can get something you're not aware of. Everyone likes getting a little something extra - but it's not appreciated as much when you have to ask for it when you were already entitled to it.
Thanks again.

 

[John W]

Previous Months Bill Old Bill $ 123.40

Monthly Charges
Feb 21 - Mar 20 HD DuoDVR Receiver 17.00
America's Everything Pack With Locals 99.99
TV2 Connection 5.00
DVR Service 6.00
DuoDVR Receiver 34.00
DuoDVR Receiver - Adjustment -5.00
HD & Platinum 10.00
New Bill $ 166.99
Other Charges and Credits
Mar 30 America's Everything - Adjustment -15.00
Jan 31 Loyalty Credit 1 of 6 - Adjustment -6.00
$ -21.00
Taxes
Feb 08 State/Local Tax (Sales/Gross Receipts) 1.52
Total Due by Feb 28, 2010 $ 147.51

Two leased 622's
Two owned 522's

And yes I know I could downgrade my package but that's not really the point here. This is a 35% increase.

 

[Bobby]

Service Date(s) Detailed Activity
Previous Balance $ 125.05
Feb 06 Credit Card Payment -125.05
$ 0.00
Monthly Charges
Mar 02 - Apr 01 Multi Sport 5.99
America's Everything Pak With Locals 99.99
Solo Receiver 7.00
DVR Service 6.00
HD & Platinum 10.00
$ 128.98
Taxes
Feb 17 State/Local Tax (Sales/Gross Receipts) 1.99
Total AutoPay on Mar 09, 2010 $ 130.97

Having a bunch of Duo DVRs can hurt, but not for me.....

 

[FunkyBoss]

Thank for the tip Mojo - Used online chat and after getting switched a couple of times and waiting 20 min the CSR said it would not be a problem. Seems to me like if it's available, it would make Dish look better if they would advise you proactively and let you know when you can get something you're not aware of. Everyone likes getting a little something extra - but it's not appreciated as much when you have to ask for it when you were already entitled to it.
Thanks again.

About 2 weeks ago, I was being charged $10 for just 'HD Silver'. I found out that if you login to your account online, you can switch it to 'HD & Platinum' yourself, and that gives you those extra 10 or so HD channels for the same $10.

 

[FunkyBoss]

What exactly are the 'Loyalty Credits'? And how did many get them? Do I need to call and complain about the increase?

 

[EatMyVolts]

Two boxes, a 722 and a 510.


Previous Balance $ 117.98
Feb 03 Payment - Thank You -117.98
$ 0.00

Monthly Charges
Mar 06 - Apr 05 America's Everything Pak With Locals 99.99
Solo DVR Receiver 10.00
DVR Service 6.00
HD & Platinum 10.00
$ 125.99
Other Charges and Credits
Feb 13 Loyalty Credit 1 of 6 - Adjustment -2.00
Total Due by Mar 13, 2010 $ 123.99

So it goes up six bucks. And, wow, a loyalty adjustment of two whole bucks, for being a customer since the days of the 4700! I should be insulted that they think they can bribe me for twelve dollars spread out over six months.

I'll go down to AEP and HBO and save about $20

Wasn't there supposed to be some sort of reward for those of us who had our boxes connected to phone lines? Both have always been connected, and the 722 has a network connection too.

I might have taken this if it weren't for the two dollar adjustment.

 

[winman97]

I have a tv2 connection fee on this month's bill of $5. What is that?
This fee is not listed in the bill's "explanation of detailed activity" section.
I have 2 legacy 4900 receivers and a leased vip 222 dual tuner receiver (added in Jan 2010)
The 2 legacy receivers are $7 each
AT 250 w/locals 62.99 (up from 57.99)
Superstation Package 5.99 (was packaged with locals for 8.99)
So let's add this up:
legacy receiver fees up $2 each Total $4
Supersation fee 5.99 down $3
locals add on up $5
Total increase ......................................$6
Plus TV2 connection fee of $5
TOTAL INCREASE $11

Thank you Charlie and Co.

And another question...I received the HBO Showtime added free for 3 months when I leased the vip222 which shows on my bill as a credit for $22.
But I also have a "3 premium package" for $31...what is this???
I would like to get an answer here before I call Customer dis service at DN

Service Date(s)​

​

​

​

Detailed Activity​

Previous Balance​

​

​

​

$ -136.01​

Monthly Charges​

Mar 03 - Apr 02 Superstation Package KWGN 5.99
3 Premium Package 31.00
America's Top 250 With Locals 62.99
Solo Receiver 7.00
Solo Receiver 7.00
TV2 Connection 5.00
HD & Platinum 10.00​

$ 128.98​

Other Charges and Credits​

Feb 11 Loyalty Offer 2 of 12 - Adjustment -10.00
Jan 02 ClubDISH Cr 2 of 10 - Adjustment -5.00
Feb 11 HBO/Showtime 3 of 3 - Adjustment -22.00​

$ -37.00​

Taxes​

Feb 19 State/Local Tax (Sales/Gross Receipts) 0.63​

Total Due - Do Not Pay $ -43.40

 

[kschramm]

Monthly Charges
Feb 14 - Mar 13 Service Plan (15/0) 6.00
DISH America With Locals 34.99
DVR Service 6.00
$ 46.99

Jan 24 Loyalty Offer 12 of 12 - Adjustment -10.00
Taxes
0.90
Total AutoPay on Feb 21, 2010 $ 37.89

 

[John W]

What exactly are the 'Loyalty Credits'? And how did many get them? Do I need to call and complain about the increase?

Not really sure what they are but I have been a customer since 1997 so I am sure it has something to do with that.

 

[johnpas73]

34.99 Dish HD absolute with locals
17.00 HD Duo DVR Receiver
6.00 DVR Fee
______
57.99

3.14 Taxes
_____
61.13 Total


Man that 2nd DuoDVR really hurts. :rant:
Bill went up $5 per month with this new pricing crap

 

[NoWhrMn]

Old

New

 

[englandman44601]

5$ transaction fee? new 100.4 install

Service Date(s) Detailed Activity
Previous Balance $ 85.04
Feb 10 1-Time EFT Payment -85.04
$ 0.00
One Time Charges
Feb 18 Technician Visit 15.00
Jan 27 Transaction Fee 5.00
$ 20.00
Monthly Charges
Mar 06 - Apr 05 America's Top 250 With Locals 62.99
DVR Service 6.00
Service Plan (15/25) 6.00
HD & Platinum 10.00
$ 84.99
Other Charges and Credits
Jan 27 - Mar 05 DISH Network DVR Service Fee -11.31
SilverHD -12.50
HBO -19.98
Feb 18 - Mar 05 Service Plan (15/25) 3.42
Jan 27 - Mar 05 HD & Platinum 12.50
Classic Gold 250 With DVR 84.98
Classic Silver 200 With Locals -66.23
$ -9.12
Taxes
Feb 21 State/Local Tax (Sales/Gross Receipts) 5.70
Total Due by Mar 13, 2010 $ 101.57

 

[SoloP]

I found out that if you login to your account online, you can switch it to 'HD & Platinum' yourself, and that gives you those extra 10 or so HD channels for the same $10.

FunkyBoss, you're a genius.

I just logged into my account. There were no choices available under "HD". I changed my main package to America's 250 and HD & Platinum appeared, preselected. Changed the main package back to America's 200 and the HD & Platinum stayed selected. Added the Multi-sports package and hit the Continue button. Amazing! My bill went down $2! Of course, neither the "old bill" or the "new bill" actually added up correctly, so I don't actually know what I'm going to be getting charged, but it's progress.

I'll try checking my bill again tomorow after the system has a chance to catch up with itself...

 

[Fission7x]

...
The $100 is a deal breaker when many seem to be upgrading for naught.
I'll try again tomorrow.

Well, trying CSR roulette didn't work. They wouldn't budge at waiving the $100 upgrade fee ($50/rcvr). Oh, "they'd hate to lose me as a customer", but not bad enough to waive 100 bucks.
Called back a fourth time and I gave in. HD's comin' on Saturday morning!

 

[ptmccart]

Old Bill:

New Bill:

 

[Mojo Jojo]

Old Bill:

New Bill:

You could be getting Gold & Platinum HD for the same price ($10.00/month) as Gold HD. I would try to talk to a CSR online or calling Dish as another member suggested to get that changed. The following channels are available in Platinum HD:
361 MAV TV HD
363 IndiePlex HD
365 RetroPlex HD
366 Universal HD
371 Centric
373 Logo
374 Fashion TV HD
383 HDNet Movies
385 MGM HD
387 Crime and Investigation Network HD
394 World Fishing Network HD

 

[tnsprin]

Here's mine with the AEP for just over 100. Than other items. Note the recent adjustment from GOLD and Platinum to GOLD+platinum. Did others also get hit with $5 fee for chaning to Gold+platinum?

I thought I'd post my newest bill which shows the new prices. Essentially up $7 now, and $23 in 6 months.

Note I will be gone to Fios next month. The price increases and nonsense with having to pay for a new dish (currently have 110/119/61.5) have driven me away.