Problems with Ver 1.7 - crashing

[kevinmcdo]

The new version has crashed twice on me in the past couple of days. I've never seen a crash before.

After running for 24 to 48 hours, I get the dialog box which states "TimeTrax Recast Satellite Radio Time Shifter has encountered a problem and needs to close. We are sorry for the incovenience." It wants permission to "Send Error Report" to Microsoft.

 

[dkieffer]

Have you tried rolling back to Ver 1.6 to see if the problem persists or if it resolves? If you have not, please download our 'cleaner' application from: http://help.timetraxtech.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2&nav=0

Here is the process:

uninstall Recast via the add/remove programs function in the control panel.
run the TT Recast cleaner application
reboot
install TT Recast 1.6 (http://help.timetraxtech.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=8&nav=0) If you have any trouble or need to redownload in, send me a PM and I'll get you the password to download a previous version.
start-up Recast and see if you can replicate the crashing problem
update this thread and let us know your findings

Depending on the results, we can continue to troubleshoot it from there. As always, if anyone is having similar troubles, please post a report up here to this forum thread. Follow the above directions and let us know what you come up with.

As always if anyone wants one-on-one assistance, you can always go to help.timetraxtech.com to open up a ticket. Direct link to opening a ticket ( you must be logged in ): http://help.timetraxtech.com/index.php?_m=tickets&_a=submithttp://help.timetraxtech.com/index.php?_m=tickets&_a=submit

David K.
Time Trax Customer Service

 

[kevinmcdo]

Before I noticed your posting, my system downloaded and installed the 1.8 version. This new version crashed the same as the 1.7 version after only a few hours.

Since I previously was unable to get the 1.6 version to ever get past the "Waiting for channel load" message, it doesn't seem worthwhile to go back to that version, even for diagnostic & test purposes.

In the spirit of your suggestion, I have just uninstalled recast, ran the cleaner, and reinstalled 1.8. I'll test it and post my results back here in the near future.

Thanks - Kevin

 

[djlong]

Hi there. I just got my PCR runnng again (had antenna issues) and dug out TimeTrax and installed to 1.8 after 1.6 (the version I had) had the XM Online login issues.

Now, after successfully doing it once, it seems that every time I had a timer set to fire (like an overnight playing of an Artist Confidential), I would wake up to the error described above.

I had three more timers set to go after the first successful one. Each one seems to have caused a crash when it's "time" came. However, I can no longer GET to the timers screen - it just seems to hang forever.

For the record, I'm on a pretty new HP Media Center, AMD Athlon X2.

Should I do the same uninstall, run the cleaner app and reinstall?

 

[willh3]

Dual core processors will always cause Timetrax to crash... unfortunately you need to disable one of the cores in your BIOS to run Timetrax on your machine. Yeah, I know, it sucks.