Question About DTV's Website

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tds4182

Thread Starter
SatelliteGuys Pro
Sep 7, 2003
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Kingwood,Texas
I went to DTV's website to drop a premium channel. When I tried to drop the channel, I got a "red letter" warning to call DTV and talk to a customer service representative.

I haven't been to the website for quite a while but I recall that you could drop premiums in the past as easily as you could add them.

Am I doing something wrong?

When did DTV change the site?

Thanks in advance!
 
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jimisham

SatelliteGuys Pro
Jan 31, 2004
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How long has it been since that premium channel was added?
If you drop a premium channel less than 30 days after it's ordered, Directv will charge you $10. If it's dropped after the 30 day period, they will not charge you.
I ordered HBO on the 20th of December. About the 1st of February, I added Showtime and then dropped HBO at the same time. As far as I know there's no problem.
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
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I'm Nationwide
And not to be in your business, but what is your billing status? If it is past due they block online transactions after a certain point to force a call.
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
tds4182 said:
I haven't been to the website for quite a while but I recall that you could drop premiums in the past as easily as you could add them.

Yea, I know what you are speaking about, they put a stop to that not too long ago (sometime in the last quarter of 2005). Now, if you want to cancel before 30 days of activation of the package is up, there's a cancelation fee at the worst, or a call into D* at the best. :\
 
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lostlife

SatelliteGuys Family
Feb 2, 2006
54
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Ridgecrest, CA
they also don't allow you to activate your own equipment online anymore, it only lets you buy new equipment now, or you have to call to activate equipment.
 
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tds4182

Thread Starter
SatelliteGuys Pro
Sep 7, 2003
419
0
Kingwood,Texas
charper1 said:
And not to be in your business, but what is your billing status? If it is past due they block online transactions after a certain point to force a call.


My billing status is perfect-no past dues (ever) and I've had the premium I was trying to drop for the last 4 years.

Any other ideas?:rolleyes:
 
T

tds4182

Thread Starter
SatelliteGuys Pro
Sep 7, 2003
419
0
Kingwood,Texas
jimisham said:
How long has it been since that premium channel was added?
If you drop a premium channel less than 30 days after it's ordered, Directv will charge you $10. If it's dropped after the 30 day period, they will not charge you.
I ordered HBO on the 20th of December. About the 1st of February, I added Showtime and then dropped HBO at the same time. As far as I know there's no problem.

I've had the premium I was trying to drop for the past 4 years!:confused:
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
1
South of Heaven
tds4182 said:
I've had the premium I was trying to drop for the past 4 years!:confused:

That is probably why you got the message to call them, they will most likely not charge you any kind of cancellation fee at all, but may try and retain your continued purchase of the package.
 
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