Question regarding qualifying and upfront costs

[doogie2566]

Hello,

Been a while since I have been on here since I left Dish for 2 years but decided to come back. Today I called and was told that I had over $300 up front cost for Hopper 3 and that I was Tier 3 on the qualification process.

I don't understand this at all. I have 850+ credit, never missed a payment when I was with Dish for over 5 years when I had them, and never had an issue.

Am I being punished for leaving for 2 years? There is no way I should be Tier 3 out of 4. The supervisor could not give me an answer why, only "That's what our system told us".

Thanks!

 

[Tampa8]

My only advice would be to contact a DIRT member here and see if they can give you more information than the CSR did.

 

[charlesrshell]

Hello,

Been a while since I have been on here since I left Dish for 2 years but decided to come back. Today I called and was told that I had over $300 up front cost for Hopper 3 and that I was Tier 3 on the qualification process.

I don't understand this at all. I have 850+ credit, never missed a payment when I was with Dish for over 5 years when I had them, and never had an issue.

Am I being punished for leaving for 2 years? There is no way I should be Tier 3 out of 4. The supervisor could not give me an answer why, only "That's what our system told us".

Thanks!

Call again tomorrow until you get a straight answer.

 

[doogie2566]

Call again tomorrow until you get a straight answer.

Okay I guess I'll try that. They "suggested" we put it under my wife's name but I don't want to go that route yet since I shouldn't have a problem qualifying for the highest tier possible.

 

[charlesrshell]

Okay I guess I'll try that. They "suggested" we put it under my wife's name but I don't want to go that route yet since I shouldn't have a problem qualifying for the highest tier possible.

Yep, maybe try the Dirt too as suggested by Tampa8.

 

[doogie2566]

Yep, maybe try the Dirt too as suggested by Tampa8.

Yeah I sent a message to a DIRT member so hopefully I'll hear back. Thanks.

 

[Bobby]

Dirt can’t work on new service orders.

 

[littlecloud319]

Yeah I sent a message to a DIRT member so hopefully I'll hear back. Thanks.

Which DIRT member did you contact? There isn’t a current list of active DIRT members last I checked. And the contacting dirt thread is all over the place being hijacked from time to time. The only DIRT member I heard someone was successful in contacting recently is Matt G.

 

[doogie2566]

Which DIRT member did you contact? There isn’t a current list of active DIRT members last I checked. And the contacting dirt thread is all over the place being hijacked from time to time. The only DIRT member I heard someone was successful in contacting recently is Matt G.

Yeah that's who I tried. Sounds like it won't work anyway. Oh well, I'll call tomorrow but sounds like they don't want my business.

 

[littlecloud319]

Yeah that's who I tried. Sounds like it won't work anyway. Oh well, I'll call tomorrow but sounds like they don't want my business.

Call and demand a rep from the U.S. They’ll be able to do more then someone overseas. Is your credit the same as last time you had dish? They might be going of an old credit check.

 

[doogie2566]

Call and demand a rep from the U.S. They’ll be able to do more then someone overseas. Is your credit the same as last time you had dish? They might be going of an old credit check.

I talked to someone from Colorado and if anything my credit has gone up, not down. I'll try again tomorrow and demand answers.

 

[HipKat]

Dish's credit process is unexplainable to me. I've seen this where people with stellar credit end up in the same boat as you, yet 5 yrs ago, when I signed up, my credit was not good and I passed enough to get whatever I wanted. Makes NO sense

 

[Partysox]

When I upgraded from the Hopper 2 to a Hopper 3 when it first was released I paid 0 dollars for the tech visit the H3 nothing, I was just stunned happy but stunned and my credit sucks. Just can't figure dish out about this stuff.

 

[doogie2566]

Dish's credit process is unexplainable to me. I've seen this where people with stellar credit end up in the same boat as you, yet 5 yrs ago, when I signed up, my credit was not good and I passed enough to get whatever I wanted. Makes NO sense

Well to me it sounds like they are trying to give me the shake down based off my credit score since I have proven I pay my bills, etc and they know they will get paid.

 

[charlesrshell]

Well to me it sounds like they are trying to give me the shake down based off my credit score since I have proven I pay my bills, etc and they know they will get paid.

If this was me I would pursue to talk to someone up the chain of command to Charlie himself if needed till I got an answer. There apparently something not right someplace in their system or there is something that you need to be aware of to correct. This is not right especially when DISH needs more customers.

 

[ncted]

Well to me it sounds like they are trying to give me the shake down based off my credit score since I have proven I pay my bills, etc and they know they will get paid.

You might check your rating with NCTUE, which is what Dish told me was the reason I didn't originally qualify for a free Hopper3: NCTUE® - National Consumer Telecom & Utilities Exchange

 

[charlesrshell]

You might check your rating with NCTUE, which is what Dish told me was the reason I didn't originally qualify for a free Hopper3: NCTUE® - National Consumer Telecom & Utilities Exchange

I ordered this report and received it 12 days later in the real mail. Did it take yours that long to receive ncted?

 

[doogie2566]

You might check your rating with NCTUE, which is what Dish told me was the reason I didn't originally qualify for a free Hopper3: NCTUE - National Consumer Telecom & Utilities Exchange

Hmm interesting, I'll try to look into this if I can.

 

[ncted]

I ordered this report and received it 12 days later in the real mail. Did it take yours that long to receive ncted?

Yeah, about that long.

 

[ChadT41]

Was there anything left on the old account, such as returned receivers shipping fee that may not have been paid?