Question regarding qualifying and upfront costs

doogie2566

doogie2566

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Jan 9, 2007
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Hello,

Been a while since I have been on here since I left Dish for 2 years but decided to come back. Today I called and was told that I had over $300 up front cost for Hopper 3 and that I was Tier 3 on the qualification process.

I don't understand this at all. I have 850+ credit, never missed a payment when I was with Dish for over 5 years when I had them, and never had an issue.

Am I being punished for leaving for 2 years? There is no way I should be Tier 3 out of 4. The supervisor could not give me an answer why, only "That's what our system told us".

Thanks!
 
Tampa8

Tampa8

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My only advice would be to contact a DIRT member here and see if they can give you more information than the CSR did.
 
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charlesrshell

charlesrshell

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Jan 14, 2006
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Hello,

Been a while since I have been on here since I left Dish for 2 years but decided to come back. Today I called and was told that I had over $300 up front cost for Hopper 3 and that I was Tier 3 on the qualification process.

I don't understand this at all. I have 850+ credit, never missed a payment when I was with Dish for over 5 years when I had them, and never had an issue.

Am I being punished for leaving for 2 years? There is no way I should be Tier 3 out of 4. The supervisor could not give me an answer why, only "That's what our system told us".

Thanks!
Call again tomorrow until you get a straight answer.
 
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doogie2566

doogie2566

Thread Starter
Active SatelliteGuys Member
Jan 9, 2007
24
11
Call again tomorrow until you get a straight answer.

Okay I guess I'll try that. They "suggested" we put it under my wife's name but I don't want to go that route yet since I shouldn't have a problem qualifying for the highest tier possible.
 
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charlesrshell

charlesrshell

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Okay I guess I'll try that. They "suggested" we put it under my wife's name but I don't want to go that route yet since I shouldn't have a problem qualifying for the highest tier possible.
Yep, maybe try the Dirt too as suggested by Tampa8.
 
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littlecloud319

littlecloud319

Tech guru
May 22, 2017
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Black Creek WI
Yeah I sent a message to a DIRT member so hopefully I'll hear back. Thanks.

Which DIRT member did you contact? There isn’t a current list of active DIRT members last I checked. And the contacting dirt thread is all over the place being hijacked from time to time. The only DIRT member I heard someone was successful in contacting recently is Matt G.
 
doogie2566

doogie2566

Thread Starter
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Jan 9, 2007
24
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Which DIRT member did you contact? There isn’t a current list of active DIRT members last I checked. And the contacting dirt thread is all over the place being hijacked from time to time. The only DIRT member I heard someone was successful in contacting recently is Matt G.
Yeah that's who I tried. Sounds like it won't work anyway. Oh well, I'll call tomorrow but sounds like they don't want my business.
 
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littlecloud319

littlecloud319

Tech guru
May 22, 2017
524
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Black Creek WI
Yeah that's who I tried. Sounds like it won't work anyway. Oh well, I'll call tomorrow but sounds like they don't want my business.

Call and demand a rep from the U.S. They’ll be able to do more then someone overseas. Is your credit the same as last time you had dish? They might be going of an old credit check.
 
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doogie2566

doogie2566

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Jan 9, 2007
24
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Call and demand a rep from the U.S. They’ll be able to do more then someone overseas. Is your credit the same as last time you had dish? They might be going of an old credit check.
I talked to someone from Colorado and if anything my credit has gone up, not down. I'll try again tomorrow and demand answers.
 
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HipKat

HipKat

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Aug 25, 2017
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Pekin, IL
Dish's credit process is unexplainable to me. I've seen this where people with stellar credit end up in the same boat as you, yet 5 yrs ago, when I signed up, my credit was not good and I passed enough to get whatever I wanted. Makes NO sense
 
Partysox

Partysox

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When I upgraded from the Hopper 2 to a Hopper 3 when it first was released I paid 0 dollars for the tech visit the H3 nothing, I was just stunned happy but stunned and my credit sucks. Just can't figure dish out about this stuff.
 
doogie2566

doogie2566

Thread Starter
Active SatelliteGuys Member
Jan 9, 2007
24
11
Dish's credit process is unexplainable to me. I've seen this where people with stellar credit end up in the same boat as you, yet 5 yrs ago, when I signed up, my credit was not good and I passed enough to get whatever I wanted. Makes NO sense
Well to me it sounds like they are trying to give me the shake down based off my credit score since I have proven I pay my bills, etc and they know they will get paid.
 
charlesrshell

charlesrshell

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Well to me it sounds like they are trying to give me the shake down based off my credit score since I have proven I pay my bills, etc and they know they will get paid.
If this was me I would pursue to talk to someone up the chain of command to Charlie himself if needed till I got an answer. There apparently something not right someplace in their system or there is something that you need to be aware of to correct. This is not right especially when DISH needs more customers.
 
ncted

ncted

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ChadT41

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Was there anything left on the old account, such as returned receivers shipping fee that may not have been paid?
 
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