I took the plunge and made the switch from E* to D* last night. I phoned in my order to see what kind of deals I could get and also take advantage of a refer a friend offer from a current D* subscriber who helped me make the switch.
The rep was very nice and I got a great deal. After all of the credit checks were run I told him I was referred to D* by one of their current customers. This referral gets my friend a monthly discount for a few months as well as giving me a discount. The rep told me he could not process my request because he had already passed the "referral screen" on his computer. He talked to his supervisor and was told only I could receive a discount if I referred someone else because it was too late. He said the only way I could now get my friend the discount was to cancel this order and start over. I didn't want to spend another 45 mins on the phone doing an entire new order and possibly make things more complicated.
Besides calling customer service back and pleading my case to ultimately be rejected (my guess anyway), is there an email address or another number I can use so that the refer a friend discount applies? I'm not so much worried about my own bill and getting something for free. I just want to make sure my friend gets the proper credit for steering me towards D*. Any suggestions?
The rep was very nice and I got a great deal. After all of the credit checks were run I told him I was referred to D* by one of their current customers. This referral gets my friend a monthly discount for a few months as well as giving me a discount. The rep told me he could not process my request because he had already passed the "referral screen" on his computer. He talked to his supervisor and was told only I could receive a discount if I referred someone else because it was too late. He said the only way I could now get my friend the discount was to cancel this order and start over. I didn't want to spend another 45 mins on the phone doing an entire new order and possibly make things more complicated.
Besides calling customer service back and pleading my case to ultimately be rejected (my guess anyway), is there an email address or another number I can use so that the refer a friend discount applies? I'm not so much worried about my own bill and getting something for free. I just want to make sure my friend gets the proper credit for steering me towards D*. Any suggestions?