Finally good news. The installer arrived at 11 AM (instead of the promised 9 AM) but this time he was prepared. Had read up on the installation..used the same strategy the TYORK suggested in this forum. Replaced the switch on the roof. Removed the new multiswitch that he had installed in the basement. Reattached one cable to each receiver and it all worked flawlessly after that. In all took under an hour.
Thank you all for your input. TYORK special thanks for getting me in touch with your boss.
I am still awed by the whole expereince. At some point, I would like to write a small note to Voom. Not to complain but to make them think of CS issues. They washed their hands off the service call from day 1. It was always "we have subcontracted that to someone else and it is not our problem anymore". Well, I think it should still be their problem. Furthermore, the guy who showed up was clueless for the first 2 days. Only on the 3rd day did he seem confident about what he was doing and did it quite well. Thus, what qualifies one to be a Voom installer. It seems apparent that he wasn't trained very well.
Finally, for those keeping scores. My daughter won the bet on the day of the install. I get to take her out for dinner today. I suppose I can count that as quality time with the kids.
ps. I had rather be watching the bearcats play finally!
