Service call....

[Cobra611]

Good evening,
I've been having some issues with loss of service at various times within the last several months. I believe it's a faulty PI, but just not sure. The thing is that I will have service and be fine, but then I'll get the "Looking for satellite" and "trouble communicating with dish" errors...I believe they're 771 & 771A messages. After a few reboots and several hours, service will come back. Like I said, that occurred a few times over months. But, since this past weekend, it has been non stop. I am a protection plan subscriber and called to make an appointment. The earliest they have is this coming Saturday, so I booked it. That's basically 5 days with no service. If I called and complained about the length of time to get the Tech to the house, would it be unreasonable to ask for some type of credit for this inconvenience?

 

[Jimbo]

Good evening,
I've been having some issues with loss of service at various times within the last several months. I believe it's a faulty PI, but just not sure. The thing is that I will have service and be fine, but then I'll get the "Looking for satellite" and "trouble communicating with dish" errors...I believe they're 771 & 771A messages. After a few reboots and several hours, service will come back. Like I said, that occurred a few times over months. But, since this past weekend, it has been non stop. I am a protection plan subscriber and called to make an appointment. The earliest they have is this coming Saturday, so I booked it. That's basically 5 days with no service. If I called and complained about the length of time to get the Tech to the house, would it be unreasonable to ask for some type of credit for this inconvenience?

What I would do is have the tech come out and fix the situation, then call and let them know that you were without service for x amount of days, chances are they will offer you some kind of compensation.

 

[boba]

Thursday/Friday/Sat. is 3 days not 5 days or did you wait 2 days to make the call for service.

 

[charper1]

I think 3 days wait or so is reasonable; the protection plan is to cover costs not to ensure next day service arrivals.

 

[Cobra611]

Thursday/Friday/Sat. is 3 days not 5 days or did you wait 2 days to make the call for service.

Mon-Sat is 5 days.

 

[Cobra611]

What I would do is have the tech come out and fix the situation, then call and let them know that you were without service for x amount of days, chances are they will offer you some kind of compensation.

Thanks Jimbo!

 

[Cobra611]

To clear it up, I called Monday...service call is set for Saturday.