So today I get home from work to find my original HR23 receiver totally dead. I called DirecTV and they were quick to offer me a "free" replacement receiver... Just that it would be on me to pay $20 for the shipping. I argued with a supervisor and got the fee waived as a courtesy. Alex, the supervisor, and the rep I talked to were super curteous and friendly and I understand they were just doing their job. Still, it really sucks that DirecTV will charge it's loyal customers a fee to replace THEIR broken equipment, since the receiver is leased.
Am I crazy on this or does anybody else agrees with me here?
Sent from my Transformer TF101 using Tapatalk HD
Am I crazy on this or does anybody else agrees with me here?
Sent from my Transformer TF101 using Tapatalk HD