In response to the message posted by elder: Yes, a lot has changed since Rob, Sr. died. Actually, a lot started changing after Rob, Sr. began handing over his reign, so to speak, to the younger "powers that be" within the company. I used to work for SkyAngel back in the late 90's, and I can honestly say that from the beginning of my employment to the end, the company went from being one where you could pray, read your Bible between calls, and where top priority was given to courteous, spirit-inspired responses to customers to a company where a greater emphasis was being placed on sales, winning competitions, filling quotas and the like.