I contacted Dish through the DIRT team on April 4 after having multiple problems after receiving the last software update. My HWS dvr function is mostly useless due to picture freezing and breakup problems on replaying recordings and my remote is plagued with extremely slow response times, along with other related problems. I was told at that time that all of these problems were known software issues and that they would not replace my HWS since they could not guarantee that would solve the issues. I wasn't happy at that response but they would not offer any other solution. So I guess I am stuck waiting for a software update and hoping that will fix my problems.
Has anybody else experienced similar problems with that update and has anyone gotten any other solution to the problems.
In other words is there any hope for getting these problems solved any time soon? After two weeks of this problem I wonder if they are even working on it.
Has anybody else experienced similar problems with that update and has anyone gotten any other solution to the problems.
In other words is there any hope for getting these problems solved any time soon? After two weeks of this problem I wonder if they are even working on it.