I feel strongly both ways! 
 
 
dude2 - I haven't really seen anyone bashed in awhile, so it was about time; and although it probably wasn't intentional, thanks for stepping up to the plate. 

:  It was also obvious that the first post was incorrect, your initial post said it wasn't the short response.  
On the semi-serious side....  Charlie's glad you posted that for 2 reasons; (1) some may find it useful, and (2) let you get critized instead of him.
 
 
On the serious side....  I enjoyed reading the email and glad it got posted.  Like yourself, I'm surprised that Dish has taken the extra effort to respond with something more than "
short preformated strings of propaganda bull fertilizer that doesn't answer the question and just makes their technical staff look like the CSR staff" that I usually get back from them.
I think their new motto should be "
If you can't fix it, it doesn't need fixing."
All - I know (most of) you were just joking, but instead of asking you to quit, keep up the good work.  I'll just make sure no one knows who I am.
I said yesterday, I'm not a professional installer.  Now add to it, I don't have a satallite degree either.  But I did stay at a Holiday Inn last night.
PS - It took me awhile to figure out how to post pictures, and even longer how to quote (I think thanks go to bobabird).