Terrible call to DiSH

[telstar_1]

One of my 722k's is flaking out, intermittently freezing and restarting, so I called in to get it swapped out. The rep said that my system is "obsolete" and that I should upgrade to Hopper. After making clear I want no Hopper, she said she had "sent her strong signal" to my ailing receiver. I told her that I had already checked signal levels and they were good. She then asked me to unplug it, and I asked why, given that it's currently running fine, and this has been of no help previously. She then said that as long as currently working she couldn't proceed any further. So I asked her to clarify that support could not proceed until it fails again, and she affirmed. So I asked to be given to Tech Support. She stated that she was TS, so I asked for supervisor. After a long hold in utter silence with no indication the call was even still connected (I actually thought they'd hung up) a guy comes on to pick things up. He said that the 722's obsolete but that without doing Hopper it could possibly be swapped out for a Wally but there'd be no 2nd user or DVR.

I was beginning to think he was going to stick to his guns on that but then he started in with some other stuff including that my bad receiver is only 720p. I retorted that I know that's incorrect and that the 722 is 1080i HDTV. He also stated that it's 19 years old (not) and they don't have any. I told him that I know it's not still being produced and don't expect a new replacement, but rather to receive a refurbished unit and I'll send this here one back. He then consented to sending a refurb and told me that they won't be needing mine back.

At least I didn't have to go to my last card, the "c" word. This took me straight back to my dealering days!

 

[dishdude]

I just tell them it's completely dead and won't do anything to avoid the flowchart of checks they have. I hung on to my ViPs too long, should have switched to a Wally long before I did.

 

[Juan]

I just tell them it's completely dead and won't do anything to avoid the flowchart of checks they have. I hung on to my ViPs too long, should have switched to a Wally long before I did.

Can you add the hard drive to the wally?..like the 211

 

[dishdude]

Can you add the hard drive to the wally?..like the 211

Yes and if you add the OTA tuner it gives you 4 tuners to record from. Poor man's Hopper.

 

[HipKat]

One of my 722k's is flaking out, intermittently freezing and restarting, so I called in to get it swapped out. The rep said that my system is "obsolete" and that I should upgrade to Hopper. After making clear I want no Hopper, she said she had "sent her strong signal" to my ailing receiver. I told her that I had already checked signal levels and they were good. She then asked me to unplug it, and I asked why, given that it's currently running fine, and this has been of no help previously. She then said that as long as currently working she couldn't proceed any further. So I asked her to clarify that support could not proceed until it fails again, and she affirmed. So I asked to be given to Tech Support. She stated that she was TS, so I asked for supervisor. After a long hold in utter silence with no indication the call was even still connected (I actually thought they'd hung up) a guy comes on to pick things up. He said that the 722's obsolete but that without doing Hopper it could possibly be swapped out for a Wally but there'd be no 2nd user or DVR.

I was beginning to think he was going to stick to his guns on that but then he started in with some other stuff including that my bad receiver is only 720p. I retorted that I know that's incorrect and that the 722 is 1080i HDTV. He also stated that it's 19 years old (not) and they don't have any. I told him that I know it's not still being produced and don't expect a new replacement, but rather to receive a refurbished unit and I'll send this here one back. He then consented to sending a refurb and told me that they won't be needing mine back.

At least I didn't have to go to my last card, the "c" word. This took me straight back to my dealering days!

Dude, we've been telling you for a while that your 722 is obsolete.
I happen to have 5 - 722's in my shop in Bloomington.
Call Dish, get a w/o built for any reason. Tell them a tree fell on your Dish or something. DM me when the appointment is, and whoever comes to your appointment, I'll make sure they have one of those receivers to swap out for your old one. And you KNOW I'm gonna ride along just to finally meet someone from the forum!

 

[telstar_1]

I called them in large part to see how they would do. I was prepared for the Hopper push, and clearly 99% of callers in my position would have been suggested or railroaded into that. I was prepared to source one from the resale market but after all of the wrangling which really took me back in time to all those marathons with them in customers' homes, they apparently blinked and are sending out a 722 (no service call). Funny how he then switched gears to tell me the thing will install itself....Probably wouldn't try them again even if the one they send has trouble...

There's that "o" word again- what makes these receivers obsolete? Simply because they aren't hopper? They don't stream? Because they're greatly fail-prone and it's not worth it either to me or to DiSH to continue to support? They've already said they don't need mine back, and I can only imagine that they're drowning in them from all their pressurized hopper switchovers. I don't see any change technically or systemically on any horizon that would preclude continued use.

What is in it for them to completely re-do a house for hopper & joeys when the customer isn't requesting that and simply sending out a refurb will keep him happy?

 

[HipKat]

I called them in large part to see how they would do. I was prepared for the Hopper push, and clearly 99% of callers in my position would have been suggested or railroaded into that. I was prepared to source one from the resale market but after all of the wrangling which really took me back in time to all those marathons with them in customers' homes, they apparently blinked and are sending out a 722 (no service call). Funny how he then switched gears to tell me the thing will install itself....Probably wouldn't try them again even if the one they send has trouble...

There's that "o" word again- what makes these receivers obsolete? Simply because they aren't hopper? They don't stream? Because they're greatly fail-prone and it's not worth it either to me or to DiSH to continue to support? They've already said they don't need mine back, and I can only imagine that they're drowning in them from all their pressurized hopper switchovers. I don't see any change technically or systemically on any horizon that would preclude continued use.

What is in it for them to completely re-do a house for hopper & joeys when the customer isn't requesting that and simply sending out a refurb will keep him happy?

What makes them obsolete is Dish is going to deactivate them so they no longer work. You cannot get a Work Order for a new connect with a VIP receiver. And they will no longer send out refurb'd VIP receivers in the same way they did with the older SD receivers.

But, like I said, I have 722's so I can get you back up and working and not forced into a Hopper

 

[charlesrshell]

Dude, we've been telling you for a while that your 722 is obsolete.
I happen to have 5 - 722's in my shop in Bloomington.
Call Dish, get a w/o built for any reason. Tell them a tree fell on your Dish or something. DM me when the appointment is, and whoever comes to your appointment, I'll make sure they have one of those receivers to swap out for your old one. And you KNOW I'm gonna ride along just to finally meet someone from the forum!

I would like to meet you HipKat. Come meet me and replace my 1000.2 dish for one of them there new Western Arc two LNB models!!

 

[navychop]

The HDD in that ViP722 will have a limited life.

 

[telstar_1]

Why? Is that what's brought this one down? Can you replace them with something?

I just don't see them "shutting off" running ViPs with no technical need to do so. Not installing for new service I get that. Also I doubt they'd turn away business from a self-installer who buys one on eBay and wants to new-account activate.