This Location is Not Authorized

M

MVPinBoynton

SatelliteGuys Family

Original poster

Feb 20, 2013

89

2

Boynton Beach, FL

• May 12, 2013

• #1

I have had to unplug and reset my Genie Mini for the last two days due to a "This Location is Not Authorized" message when I turn it on. Is this something I need to contact DTV about?

 

G

gbertler

SatelliteGuys Family

Nov 26, 2003

110

1

• May 12, 2013

• #2

Make sure the client is still authorized to the Genie. Go in the Genie menu and "add location". You should be asked a 4 digit pin. Enter this in on the client.

 

M

MVPinBoynton

SatelliteGuys Family

Original poster

Feb 20, 2013

89

2

Boynton Beach, FL

• May 12, 2013

• #3

Since resetting it makes it work, wouldn't that indicate that it is already authorized?

 

Jimbo

SatelliteGuys Master

Lifetime Supporter

Cutting Edge

Jul 14, 2005

68,825

7,172

NW Ohio - Buckeye Country

• May 12, 2013

• #4

MVPinBoynton said:

Since resetting it makes it work, wouldn't that indicate that it is already authorized?

Click to expand...

Sounds like the Genie and client LOST its connection with each other.

Glad to see a reboot cured it, let us know if it should happen again.

 

M

MVPinBoynton

SatelliteGuys Family

Original poster

Feb 20, 2013

89

2

Boynton Beach, FL

• May 13, 2013

• #5

We did have a bad thunderstorm yesterday that cut off service for a bit. Perhaps that would cause the connectivity issue. I will keep an eye on it. Thanks for the info.