Uh Oh!!

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Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
Did i somehow hit the wrong button and turn my guide white on my HR24. I don't see a setting to change it back. Anybody know?
Thanks
 

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OSD771

SatelliteGuys Pro
Feb 27, 2012
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Pokey
Sounds like a software malfunction. I have heard of that and resetting normally doesn't fix it. Unless someone else had a relevant solution, I would call DTV and have them send info to engineering/ software support. They should be able to fix it within 72 hours.
 

Rey

@ your service
Supporting Founder
Feb 8, 2008
26,907
564
Florida
we need to know if you already did a red button reset. if you have then the next step could be re-downloading the national release.
 

Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
It just did it again? I think HBO On demand chosen from within the scrolling guide (in the 500's) triggers it.
 
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Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
Or at least i think it is. I know i didn't update it. It says software: 0x59e, Sat 3/3, 3:09p.
 

Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
Hey guys,
Im thinking that i should re-load the software on this funky HR24. How is that done. Would i need to put beta on it first.Then let it revert back to national or? Thanks
 

Hutch1814

SatelliteGuys Pro
Jun 18, 2011
2,384
70
Indiana
Kb Cool said:
Hey guys,
Im thinking that i should re-load the software on this funky HR24. How is that done. Would i need to put beta on it first.Then let it revert back to national or? Thanks

Nope, just reset the receiver and force a download, it'll pick up the NR
 

Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
Okay, DL'ing now. (059E). Hopefully it does the trick. If not, i guess i can have directv send me a new one, even though i got this one thrown in for free at the time of my install?
 

Kb Cool

Thread Starter
SatelliteGuys Pro
Oct 31, 2005
1,442
1
Mesa, AZ
It appears to have worked. I just went to HBO on demand and it didn' turn white! I give it a few days before jumping up and down and declaring victory.:D
 
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