Hi Folks,
We've been Dish Network customers for over two years, and we're month-to-month contract now. We only recently added HBO to our package, and started taking advantage of the ability to watch any HBO show at no extra cost through the PPV mechanism. We love it, but the VIP 722 is really showing its age, and it can be frustratingly cumbersome and slow at times...
That got me thinking that it was probably about time to hit up Dish Network for an equipment upgrade. My thinking was that we're out of contract, and have been customers for some time, so maybe they'll be willing to subsidize an equipment upgrade to keep our business.
I called and spoke with a first-tier sales person, and they wanted around $200-$250 (IIRC) for the upgrade. I then called up DirectTV to see what they had to offer, but everything they had that was even close was WAY MORE EXPENSIVE in the long run (sorry I don't have my notes, so no actual numbers to back this up).
Anyway, I'm about to call up and try to get to a tier 2 (customer retention) sales rep, and see what they can do for us. I'd appreciate any advice on this; e.g. who to call, what to say, how to know what their best offer is likely to be (since it probably won't be the first one they make.
Also, a few random questions:
- I keep seeing people refer to "DIRT", as in "DIRT team"... but I can't find a definition anywhere. What does "DIRT" stand for?
- I have an Android tablet with a Dish Network app that gives me a much nicer interface into the shows I have recorded (including HBO PPV stuff I've downloaded). I'm assuming that I'll still be able to use this with the Hopper?
Thanks very much in advance!
-Ice
We've been Dish Network customers for over two years, and we're month-to-month contract now. We only recently added HBO to our package, and started taking advantage of the ability to watch any HBO show at no extra cost through the PPV mechanism. We love it, but the VIP 722 is really showing its age, and it can be frustratingly cumbersome and slow at times...
That got me thinking that it was probably about time to hit up Dish Network for an equipment upgrade. My thinking was that we're out of contract, and have been customers for some time, so maybe they'll be willing to subsidize an equipment upgrade to keep our business.
I called and spoke with a first-tier sales person, and they wanted around $200-$250 (IIRC) for the upgrade. I then called up DirectTV to see what they had to offer, but everything they had that was even close was WAY MORE EXPENSIVE in the long run (sorry I don't have my notes, so no actual numbers to back this up).
Anyway, I'm about to call up and try to get to a tier 2 (customer retention) sales rep, and see what they can do for us. I'd appreciate any advice on this; e.g. who to call, what to say, how to know what their best offer is likely to be (since it probably won't be the first one they make.
Also, a few random questions:
- I keep seeing people refer to "DIRT", as in "DIRT team"... but I can't find a definition anywhere. What does "DIRT" stand for?
- I have an Android tablet with a Dish Network app that gives me a much nicer interface into the shows I have recorded (including HBO PPV stuff I've downloaded). I'm assuming that I'll still be able to use this with the Hopper?
Thanks very much in advance!
-Ice
