Used a referral code when signing up and it didnt process

[ksnooksk]

I used a code when I signed up for service and the lady took the # down for me over the phone but I didnt get the $50 first month credit like I was told I would. Called Dish Network and they told me that I was all out of luck and that they wouldnt be able to go back and add it in? Why?

Its not my fault. I gave the code to somebody that represents Dish Network. Yikes!

 

[MattG@DISH]

Will you send me your phone number or account number in PM?

 

[joshua.mcglothlen]

Matt let us all know what happens. My favorite part of being a tech is when we are told they said give you the numbers after the wo is built

 

[HIFI]

Matt let us all know what happens. My favorite part of being a tech is when we are told they said give you the numbers after the wo is built

or when the customer tells you that they were told to tell you they don't want the free premium channels.

 

[ksnooksk]

Well, I was told that I would get the credit and I didnt. I was told I would get my locals in HD and its not available. And I was also told that I would get the 3 premium movie channels free for 3 months and after 2 phone calls totaling around 45 minutes each I finally got those. Ive already been around the block with the Dish people and management on the phone. I actually sat on hold for almost an hour while somebody there was trying to figure out what I to tell me.

Im not begging anyone to believe me. Just telling my story.

 

[Bobby]

One more time, send Matt a PM with your telephone number and he will assist you. Very little time spent to get a lot accomplished....

 

[ksnooksk]

I have been in contact with Matt and he has been great. I just need a phone # from the person who referred me and I may be all set.


Thanks guys!

 

[Scherrman]

Never sign up for Dish by calling them or going on their website. Go to a local retailer or call a retailer or go to a retailer's website. Majority of the time you'll get much better service by dealing with a retailer.

Being a retailer I will admit that I have forgotten to sign the customer up under the Club Dish promotion. Always pisses me off when it happens because I feel like a moron and let the customer down but at least that customer can talk to me and I can explain what happened.

 

[ksnooksk]

Yeah I used a retailer when I signed up.