I was surfing the web this moring and found out that this weekends Michigan football game is going to be televised on ESPNU, and on DirectTv this channel is only available by purchasing the sports package for $12 per month. I decided to call customer retention to see what they could do for me. I politely told the representative that Dish network includes ESPNU in the Top 180 package, and I asked him if Direc tv would be adding this channel soon to the regular packages. The rep then said. How about I give you the sports package for free for a year. He then said that he would immediately give me a credit for $144 to my bill. I then asked if I could add a second DVR for free and he said no problem. I am very happy with Directv. Customer retention is awesome!!