T
TERRY BROWN
Guest
Original poster
Sorry to say that my attempt to get Voom has been a no show. I ordered Voom Jan 7, 2005 and was scheduled to have it installed Jan 14, 2005 between 12:00 - 5:00 PM. So I take a vacation day to be there when they come. I was really excited about getting all the high definition channels they offer. Sometime after 4:00 I start to get a little concerned so I called Voom to verify my order. They checked and said everything was ok and that the installer would be here by 5:00. Five o'clock comes and goes and no one has showed up or called. I call Voom back and they said they would check with the install company. About 2 min later they come back and said they can't wait any longer for them to answer so they give me the install co number. I called this number and a recording said someone would be with me in aprox. 1 min 50 sec. someone finally answers about 16 min. later and they also said that someone should have been there and to hold while they call the installer (another company) to find out what the problem
is. They come back and they can't get in touch with them, so they give me their number. I called three times and all I get is their answering service, so I my name, telephone number and a message for them to give me a call. Next day, I have not heard anything so I call back again and leave another message and wait some more. I call again and finally get someone and asked him when are they going to install the equipment. He puts me on hold to check his list and comes back and said I was not on his list that no one had called him and he asked me who had set up this and I told him that Zoom said they had made the arrangement. He then got very irate and said he wished Zoom would stop setting up appointments that they had no business doing that. I called Voom back 4 or 5 times and even asked to speak to the manager. Someone was supposed to call me back to let me know something, they didn't. So I made one more call and they promised someone would call me the next day that I would be getting two calls from differen
t people and the problem would be solved. No One Called. I was never rude with any of the people I talked to but obviously this company has some serious problems they need to work out or they won't last long.
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is. They come back and they can't get in touch with them, so they give me their number. I called three times and all I get is their answering service, so I my name, telephone number and a message for them to give me a call. Next day, I have not heard anything so I call back again and leave another message and wait some more. I call again and finally get someone and asked him when are they going to install the equipment. He puts me on hold to check his list and comes back and said I was not on his list that no one had called him and he asked me who had set up this and I told him that Zoom said they had made the arrangement. He then got very irate and said he wished Zoom would stop setting up appointments that they had no business doing that. I called Voom back 4 or 5 times and even asked to speak to the manager. Someone was supposed to call me back to let me know something, they didn't. So I made one more call and they promised someone would call me the next day that I would be getting two calls from differen
t people and the problem would be solved. No One Called. I was never rude with any of the people I talked to but obviously this company has some serious problems they need to work out or they won't last long.
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