WHy yes they are a bunch of fools at CS. I also had problems with billing. THe csr last month was very helpful and said they would switch my autopay to new CC and I gave her the new account number. And she would give me a months credit. Well I did seem to get the credit. But this month I was checking account at voom website and they said card declined. WELL HE** YEA it was declined! that was the old card on a closed account!! not the new one I gave.
I too am so sick of calling. I am going to wait until they turn me off or call me and then I am going to give them an earful and they better give me more free for my putting up with incompetence!
I too am so sick of calling. I am going to wait until they turn me off or call me and then I am going to give them an earful and they better give me more free for my putting up with incompetence!