We got an 18" dish (which he grounded) and one receiver with version 5.68 installed. He neglected to hook up the phone line (which we didn't want anyway) and hooked up the receiver via DVI and component cables. On my way home from work, I picked up a digital optical audio cable to hook up to my HT. After hooking up the audio, the first thing I did was check out the satellite signal strength. It was a whopping 70. Since Friday, I've seen it range from 65 to 84. Ever since we got it, we've been plagued with audio and video dropouts every few seconds, and that's if we can get the channels to come in at all! On some channels, all we get is a black screen. It's incredibly annoying. I scheduled a service call for 7/8, and they better get this fixed. What could be causing these problems? I called Voom thinking it was my signal strength, but they said anything above 30 is good. That sounds like a crock to me.