[VOOM] IS PHONE LINE NECCESSARY AND WHY?

[maxscarl]

I CANT GET AN ANSWER AS TO WHY PHONE LINE NEEDED.IS IT FOR PAY PER
VIEW ONLY?



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[pecker30830]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

--- In VOOM@yahoogroups.com, "maxscarl" <docdmd40@m...> wrote:
> I CANT GET AN ANSWER AS TO WHY PHONE LINE NEEDED.IS IT FOR PAY PER
> VIEW ONLY?
it is used for ppv mine is not connected ,it never has been





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[GadgetRick]

Phone Line Issues--Wilt

Wilt,

I know you've been saying some things have been turned on recently with regards to the phone line. I believe it's also been mentioned (by you and/or dragon_lady) that some people may run into problems if they don't have a phone line connected. This is somewhat of a concern for those people who only have a cell phone at home rather than a landline. I used to be one of those people but I know of a lot of people who are like this.

Are there any plans to address this issue? There are many people who've been switching to cell phone only service in their homes. There are many subscribers out there who got installed and don't have a phone line connected to Voom. Are they going to experience a loss of serivice?

Thanks.

The Rickster

 

[dragonldy_mom]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

Right now? This very second? It's not necessary. HOWEVER, security
sweeps will start and when they do and the box doesn't report back,
you chance interupting service. And Pay Per View when it is up and
running.


--- In VOOM@yahoogroups.com, "maxscarl" <docdmd40@m...> wrote:
> I CANT GET AN ANSWER AS TO WHY PHONE LINE NEEDED.IS IT FOR PAY PER
> VIEW ONLY?



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[rkr0923]

I wouldn't worry about it right now..........the phone line has no purpose for now and if their as slow on that as they are with all the other problems, you have a while to be phone line free

 

[GadgetRick]

Phone Line Needed

Dragon Lady Wrote:
"Right now? This very second? It's not necessary. HOWEVER, security
sweeps will start and when they do and the box doesn't report back,
you chance interupting service. And Pay Per View when it is up and
running."

I understand this but is there anything being done to help those who have no land line in their home? There are more and more people who are doing this and I'd hate to see them lose their service because of this. Most of them don't care about PPV but they don't want to lose their service because of this.

Thanks.


The Rickster

 

[dragonldy_mom]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

One of the prerequisites for having VOOM is a Landline phone. How
folks without one slipped under I don't know. I know I told more than
one cell phone household I'm sorry VOOM requires a landline phone.

Are the powers that be looking into a solution? Honestly I don't know.
So the Cell phone customers are in a sort of limbo right now I
suppose.

> I understand this but is there anything being done to help those who
> have no land line in their home? There are more and more people who
are
> doing this and I'd hate to see them lose their service because of
this.
> Most of them don't care about PPV but they don't want to lose their
> service because of this.
>
> Thanks.
>
>
> The Rickster
>
>
> --
> GadgetRick



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[Robert Heitner]

RE: [VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

For those without landlines, and whom have broadband (dsl or cable) why not
get http://www.vonage.com ? They have a $14.99 plan that includes 500
minutes or $24.99 for unlimited local and 500 long distance (that's what I
have).

I wired my vonage box into my house lines (which were dead after
discontinuing my bell company) so now all my house jacks are live with
vonage. Plug in a dsl filter from radio shack for $10 and you're good to go.
That's what I did to get my Brinks home security system to work, which also
requires a land line

HTH,

Robert

_____

From: dragonldy_mom [mailto:dragonldy_mom@YAHOO.COM]
Sent: Sunday, July 11, 2004 12:07 PM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?


One of the prerequisites for having VOOM is a Landline phone. How
folks without one slipped under I don't know. I know I told more than
one cell phone household I'm sorry VOOM requires a landline phone.

Are the powers that be looking into a solution? Honestly I don't know.
So the Cell phone customers are in a sort of limbo right now I
suppose.

> I understand this but is there anything being done to help those who
> have no land line in their home? There are more and more people who
are
> doing this and I'd hate to see them lose their service because of
this.
> Most of them don't care about PPV but they don't want to lose their
> service because of this.
>
> Thanks.
>
>
> The Rickster
>
>
> --
> GadgetRick



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[meordaisy]

Got my install on 7/14/04 and only small problems like everyone else has posted, but nothing major. My question is the installer did not hook up phone line and it was available but he never mentioned it and I forgot to ask. Should I hook it up? If recommended I will!

 

[Robert Heitner]

If you have one available, yes hook it up. It won't be used at this time but
they will be implementing it in the near future.

_____

From: meordaisy [mailto:meordaisy.19k138@nobody.satelliteguys.us]
Sent: Saturday, July 17, 2004 3:07 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] IS PHONE LINE NECCESSARY AND WHY?



Got my install on 7/14/04 and only small problems like everyone else has
posted, but nothing major. My question is the installer did not hook up
phone line and it was available but he never mentioned it and I forgot
to ask. Should I hook it up? If recommended I will!


--
meordaisy


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[deeann]

Hi! I noticed a failed callback on 7/15 so twice I tried to use the "reportback" dial out from the menu today. Both times it failed with "no answer" (I tried an extra time that doesn't count so I could pick up the phone to make sure the box was actually dialing out, it was).

My husband called Voom about it and was told that we needed to re-grab the channels from the sat (the customer service supervisor we had been escalated to kept thinking we had lost our programming, we hadn't, I was just concerned about the failures considering the TOS states we can be disconnected from the service if our box can't call out - but the cs supervisor also wasn't aware of that), and my husband was (strongly) reprimanded about the systems settings menu and that we should never be in there for any reason - "there's nothing in there that's of any concern of yours" (I'm not sure how else we'd be able to set up the picture format, sound options and check our signal strength). It ended up with the person at Voom saying something to the effect of "As long as you are seeing programming that's all you need to worry about". He also kept telling my husband that "all we tell customers is to make sure you press the S-A-T (that's them spelling it out) button when you are done watching for the night. When pressed as to how that would make the Voom phone number pick up the call, the cs supervisor just repeated to hit the S-A-T at night. My husband also asked about the software update but the person didn't know there was a new current version shipping with the new boxes.

Anyway, after the conversation my husband called the number using our phone to find out that the phone number on the reportback screen is disconnected (1-800-348-4922) so I'm not sure what's going to happen when the authorization sweeps come, but according the the customer service supervisor we "Don't need worry about it" so we're really not sure what to do.

 

[deeann]

Hi! (this may post twice, but got split off from the original thread, so reposting)

I noticed a failed callback on 7/15 so twice I tried to use the "reportback" dial out from the menu today. Both times it failed with "no answer" (I tried an extra time that doesn't count so I could pick up the phone to make sure the box was actually dialing out, it was).

My husband called Voom about it and was told that we needed to re-grab the channels from the sat (the customer service supervisor we had been escalated to kept thinking we had lost our programming, we hadn't, I was just concerned about the failures considering the TOS states we can be disconnected from the service if our box can't call out - but the cs supervisor also wasn't aware of that), and my husband was (strongly) reprimanded about the systems settings menu and that we should never be in there for any reason - "there's nothing in there that's of any concern of yours" (I'm not sure how else we'd be able to set up the picture format, sound options and check our signal strength). It ended up with the person at Voom saying something to the effect of "As long as you are seeing programming that's all you need to worry about". He also kept telling my husband that "all we tell customers is to make sure you press the S-A-T (that's them spelling it out) button when you are done watching for the night. When pressed as to how that would make the Voom phone number pick up the call, the cs supervisor just repeated to hit the S-A-T at night. My husband also asked about the software update but the person didn't know there was a new current version shipping with the new boxes.

Anyway, after the conversation my husband called the number using our phone to find out that the phone number on the reportback screen is disconnected (1-800-348-4922) so I'm not sure what's going to happen when the authorization sweeps come, but according the the customer service supervisor we "Don't need worry about it" so we're really not sure what to do.

 

[Scottbusy]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

I notice my report back screen always says "unsucessful", too the
past week or so. It would always say last call back "successful".
Now it always says "unsuccessful" on both of my boxes. I think
something must be wrong with the reportback system.

Scott


--- In VOOM@yahoogroups.com, deeann <deeann.19k96x@n...> wrote:
>
> Hi! (this may post twice, but got split off from the original
thread, so
> reposting)
>
> I noticed a failed callback on 7/15 so twice I tried to use the
> "reportback" dial out from the menu today. Both times it failed
with
> "no answer" (I tried an extra time that doesn't count so I could
pick
> up the phone to make sure the box was actually dialing out, it
was).
>
> My husband called Voom about it and was told that we needed to re-
grab
> the channels from the sat (the customer service supervisor we had
been
> escalated to kept thinking we had lost our programming, we hadn't,
I
> was just concerned about the failures considering the TOS states
we can
> be disconnected from the service if our box can't call out - but
the cs
> supervisor also wasn't aware of that), and my husband was
(strongly)
> reprimanded about the systems settings menu and that we should
never be
> in there for any reason - "there's nothing in there that's of any
> concern of yours" (I'm not sure how else we'd be able to set up the
> picture format, sound options and check our signal strength). It
ended
> up with the person at Voom saying something to the effect of "As
long
> as you are seeing programming that's all you need to worry about".
He
> also kept telling my husband that "all we tell customers is to make
> sure you press the S-A-T (that's them spelling it out) button when
you
> are done watching for the night. When pressed as to how that would
make
> the Voom phone number pick up the call, the cs supervisor just
repeated
> to hit the S-A-T at night. My husband also asked about the software
> update but the person didn't know there was a new current version
> shipping with the new boxes.
>
> Anyway, after the conversation my husband called the number using
our
> phone to find out that the phone number on the reportback screen is
> disconnected (1-800-348-4922) so I'm not sure what's going to
happen
> when the authorization sweeps come, but according the the customer
> service supervisor we "Don't need worry about it" so we're really
not
> sure what to do.
>
>
> --
> deeann



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[Pete In Plano]

Robert, I have Vonage so I should plug the Voom box into a DSL filter?? Why do that??

 

[Robert Heitner]

I assume you're replying to my post about VOIP. All I can tell you is I have
Vonage (http://www.vonage.com) and when I switched, my alarm system failed
to call them. They sent out a tech and in the end, they had to plug in a DSL
(aka broadband) filter on the line to get it to work. I'm thinking the DVR
might need the same thing.

_____

From: Pete In Plano [mailtoete.In.Plano.19khr8@nobody.satelliteguys.us]
Sent: Saturday, July 17, 2004 9:10 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] IS PHONE LINE NECCESSARY AND WHY?



Plug the Voom box into a DSL filter?? Why do that??


--
Pete In Plano


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[snappingfish]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

Scott,

Initiate a callback and listen in on a second phone. It's pretty
clear that there is something wrong with the reportback system, like,
it's not even answering the phone.....


--- In VOOM@yahoogroups.com, "Scottbusy" <sgbusy@o...> wrote:
> I notice my report back screen always says "unsucessful", too the
> past week or so. It would always say last call back "successful".
> Now it always says "unsuccessful" on both of my boxes. I think
> something must be wrong with the reportback system.
>
> Scott
>




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[Scottbusy]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

Yeah, mine always said successful. Now it says my last successful
callback was on 6/19. It seems to call in almost every day and it
says unsuccessful. This happens on two boxes, and it the phone line
is connected properly. Since it always worked before, and it is
having a problem recently there must be some problem on the other
end. I guess it doesn't matter as long as they are not using this
for security checks right now.

Scott


--- In VOOM@yahoogroups.com, "snappingfish" <snappingfish@y...>
wrote:
> Scott,
>
> Initiate a callback and listen in on a second phone. It's pretty
> clear that there is something wrong with the reportback system,
like,
> it's not even answering the phone.....
>
>
> --- In VOOM@yahoogroups.com, "Scottbusy" <sgbusy@o...> wrote:
> > I notice my report back screen always says "unsucessful", too
the
> > past week or so. It would always say last call
back "successful".
> > Now it always says "unsuccessful" on both of my boxes. I think
> > something must be wrong with the reportback system.
> >
> > Scott
> >



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[rang1995]

[VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

--- In VOOM@yahoogroups.com, "Scottbusy" <sgbusy@o...> wrote:
> Yeah, mine always said successful. Now it says my last successful
> callback was on 6/19. It seems to call in almost every day and it
> says unsuccessful. This happens on two boxes, and it the phone
line
> is connected properly. Since it always worked before, and it is
> having a problem recently there must be some problem on the other
> end. I guess it doesn't matter as long as they are not using this
> for security checks right now.
>
> Scott
>
>
> I would say that but a CSR would not



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[Robert Heitner]

RE: [VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?

I do not understand why this thread continues. VOOM DOES NOT USE THE PHONE
LINE AT THIS TIME!!! The 800 number the receivers currently call is not a
valid number!!

However, WHEN Voom completes their upgrade and starts using the phone line,
you WILL need a phone line or your service will be compromised.

Now, can we put this thread to rest?

_____

From: rang1995 [mailto:rang1995@aol.com]
Sent: Sunday, July 18, 2004 9:40 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: IS PHONE LINE NECCESSARY AND WHY?


--- In VOOM@yahoogroups.com, "Scottbusy" <sgbusy@o...> wrote:
> Yeah, mine always said successful. Now it says my last successful
> callback was on 6/19. It seems to call in almost every day and it
> says unsuccessful. This happens on two boxes, and it the phone
line
> is connected properly. Since it always worked before, and it is
> having a problem recently there must be some problem on the other
> end. I guess it doesn't matter as long as they are not using this
> for security checks right now.
>
> Scott
>
>
> I would say that but a CSR would not



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[deeann]

(Posted by Robert Heitner)
>>Now, can we put this thread to rest?<<

Apologies if asking basic questions are out of line here- but some of us of seemed to be concerned with the fact that our boxes *were* reporting back successfully, but are now not. If the Voom callback line that used to work was disconnected on purpose- I'm not sure how we are all just supposed to just "know" that (it may have been mentioned elsewhere that the phone number no longer works, but I don't have time to read every post here).

Coupled with the fact(s) that I also don't know exactly when the sweeps dragonlady_mom posted about are starting *and* I also don't know if the box is programmed to cut off service after a certain number of failures *and* we could not get a straight answer from calling Voom, I think my questions/concerns are valid, so my suggestion would be to stop reading this thread if it really bothers you that much.

DeeAnn